For what it's worth we see the same thing with a Scaler i2000 (nbu 7.1.2 on windows)
David Spearman County of Henrico, Va. From: [email protected] [mailto:[email protected]] On Behalf Of Lightner, Jeff Sent: Wednesday, February 22, 2012 8:38 AM To: [email protected] Subject: Re: [Veritas-bu] Quantum i6000 tape cleaning tickets not clearing Actually we already have a case open with Quantum but posed the question on the list to see if anyone else was seeing the issue. Quantum actually was the one that told us to move from library to application (NetBackup) cleaning because of an earlier issue. The move seems to have solved the earlier issue but now we're seeing this one. This one isn't really that big a deal but it is a curiosity. Our work around is simply to close the ticket on the library but it seems that shouldn't be necessary if the library would recognize the first cleaning occurring when it does as opposed to waiting until the second drive alert/cleaning. ________________________________ From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of smpt Sent: Wednesday, February 22, 2012 2:35 AM To: Lightner, Jeff; [email protected]<mailto:[email protected]> Subject: Re: [Veritas-bu] Quantum i6000 tape cleaning tickets not clearing Hello, We have 3 i2K libraries with i6.1 and i8.2 firmwares. We use netbackup to handle the drive cleaning, and this is the correct way. We do not have the problem you describe. I suggest you to contact Quantum support and insist to have an explanation or a fix for the problem. Do not let them convince you that library cleaning is better. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Lightner, Jeff Sent: Tuesday, February 21, 2012 7:06 PM To: [email protected]<mailto:[email protected]> Subject: [Veritas-bu] Quantum i6000 tape cleaning tickets not clearing At the beginning of the month we switched from robotic self cleaning to NetBackup tape alert based cleaning. This appears to be working fine in that when the robot issues an alert saying a tape drive needs cleaning NetBackup is mounting a cleaning tape and showing success on the cleaning. However, we're seeing an oddity in that these alerts (called "tickets" in the tape library itself) are staying "Open" and Drives status shows warning in the library even after the cleaning of a drive until a separate alert (usually a day later) causes cleaning of another drive. That cleaning will also work in NetBackup and at the end of this separate cleaning the tape library changes status of both this latter alert and the earlier one both to "Verified" (meaning it is closed) and the Drives status returns to normal. We've now seen this occur 3 times (that is 6 separate drives). Is anyone else using the Quantum i6000 (or even i2000) and if so have you seen this? Did you find a way to automatically clear after one drive cleaning or did you have to manually clear the ticket in the library? Netbackup 7.1 Quantum i6000 tape library using HP OEM LTO5 drives. To answer questions that might occur: 1) Did the tape drive cleaning job show up in Activity Monitor and indicate success? Yes 2) Did the system log on master show the cleaning tape mount and unmount successfully? Yes 3) Does tpclean -L show the last cleaning time corresponding with the mount/unmount of the cleaning tape? Yes 4) Does tpclean -L show "needs cleaning" or anything similar in comments column? No Since it cleans automatically and is done within 2 minutes of the alert I've never had a chance to see the "needs cleaning". The mount time column changes to 0.0 after the cleaning. 5) Does the media cleanings remaining count decrement by one after a cleaning? Yes 6) Are we using frequency based cleaning? No - We're using tape alerts as recommended by NetBackup documentation. 7) Is the cleaning of first drive occurring at same time as alert on first drive? Yes - it is only the ticket clearing that is happening at alert/cleaning of second drive. Athena(r), Created for the Cause(tm) Making a Difference in the Fight Against Breast Cancer How can I show my support for bottled water? Take a minute to sign a petition in support of bottled water. Your signature COUNTS! Available through the bottledwatermatters.org/luv-bottled-water<http://bottledwatermatters.org/luv-bottled-water> website, the goal is 50,000 signatures. Please include your personal email address when submitting. Once completed, share the website with your family and friends, to ensure as many bottled water supporters as possible sign the petition --------------------------------- CONFIDENTIALITY NOTICE: This e-mail may contain privileged or confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, any disclosure, copying, distribution, or use of the contents of this information is prohibited and may be unlawful. If you have received this electronic transmission in error, please reply immediately to the sender that you have received the message in error, and delete it. Thank you. ----------------------------------
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