What does windows report for the tape driver in device manager.
In the past veritas supplied their own tape drivers, but I believe that they 
are moving away from that.
I am not sure if Quantum supplies a driver for their library.
But it may be a driver issue.
If everything is ok with the driver, you might try a reboot of the system to 
see if that improves things.

From: veritas-bu-boun...@mailman.eng.auburn.edu 
[mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of Lightner, Jeff
Sent: Thursday, April 26, 2012 11:14 AM
To: veritas-bu@mailman.eng.auburn.edu
Subject: [Veritas-bu] Setting up Windows Media Server

Netbackup 7.1
Windows 2008 R2
Qlogic QLE2460 HBAs
Quantum i6000 Tape Library with (HP) Ultrium5 and Ultrium 3 drives.

I’m a UNIX admin so don’t really know my way around windows well.   The HBAs 
show up in Windows but no drives beneath them.   The HBAs show up in Qlogic’s 
SANSurfer and I see “type” as “disk” for the library and it doesn’t seem to 
have a place to change “type”.   In SANSurfer I do see LUNs for each of the 
tape drives.    After doing some research I used SANSurfer to turn on 
persistent binding and rebooted but it doesn’t seem to make a difference.

When I go into NBU console and try to create storage units it shows me the TLD0 
but has it in red so presumably there is a problem.  If I try to go ahead and 
configure it it says:
“The device is not supported by the volumes wizard at this time”.

Are library is partitioned so that all but 1 of the drives is one partition and 
that 1 drive (an Ultrium 3) is in the other partition.   In the Windows devices 
I see the Ultrium 3 as a tape drive and the NBU storage units show that as 
well.   The windows devices do not show the drives from the other partitions.

I do have the SSO and Tape Drives options licensed on the server.   All the 
appropriate NBU services seem to be running.

If I try to setup storage unit in the NBU GUI for disk storage (for our 
attached dedupe appliances it shows this media server but when I tell it to use 
the tape it doesn’t show it.

Any ideas?

Jeffrey C. Lightner
Sr. UNIX Administrator

DS Waters of America, Inc.
5660 New Northside Drive NW
Suite 250
Atlanta, GA  30328

P: 678-486-3516
C: 678-772-0018
F: 770-937-7360
E: jlight...@water.com<mailto:jlight...@water.com>

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