This is totally unrelated to anything these lists were designed for but I think it is important it get out there. If you don't use MSN and haven't changed over from Qwest recently, please disregard.
This is just a note to warn any of you who were Qwest internet customers and are now MSN customers to beware of the MSN dial-up software and double-check the numbers that the program dials. Those that are familiar with the recent switchover might remember that the software they sent prompts you to choose a local number from a choice of about 4, if I remember correctly. In my case, not only did I choose the local number but confirmed that with an operator AND deleted the other three NON-local choices so that there was supposedly no way I could incur long distance charges as a result of connecting to the internet. In actuality, what happens is that the software defaults back to numbers it originally offered you. While surfing and after being connected for a while, if there is a long period of inactivity the system disconnects the connection. When a connection is reestablished it dials the next number on the list, which happens to be a long distance number in my case. Having taken the three long distance numbers out of the realm of possibly being use, or so I thought, I didn't pay much attention to the number it was dialing when I reconnected. That mistake has now accrued a $150 long distance phone bill for me on that dedicated line. To add insult to injury, after 2 hours on the phone with customer service (customer dis-service actually), technical support and the billing department not only is my bill not rectified but I don't (neither do they) know how to fix the problem in the software that caused the problem in the first place. Merry Christmas from Microsoft!!! One thing I do know for sure...Billy just lost a customer. Anyway, if you are in the Qwest/MSN changeover predicament, please check your system and be aware of which phone number the dial-up software is really using each and every time it dials. ~Don Johnson~ ===== http://www.geocities.com/salmn8r/caddisforkids.html __________________________________________________ Do You Yahoo!? Send your FREE holiday greetings online! http://greetings.yahoo.com
