I think this is getting a bit ridiculous. John
"Desert Eagle" <[EMAIL PROTECTED]> wrote: >OK Folks, here's my suggestion, one of our illustrious web folks make a >page. A petition of sorts. Broadcast it far and wide to all other groups >with an explanation at the top of the page as to what has happened and how >they have responded to our many request for an explanation. Give it about a >week or 10 days to fill up, then copy and past the entire page to LL, as >well as FFL FFF FFFFFF AKFFFFF and any other fly fishing organization, >magazine, web sites etc. The point is, "WE" all gave them a chance to >"Honestly" apologize, make amends or explain their actions. They refused, >now it is time to set the example, show what a "Small" group of like minded >fly fishers from around the world can do. "Then" we can take on "PETA". >Off my soap box now, >Jimi > > >In answer to your question, as to what you can say to retailers about >customer experiences, the recent experience with Byard and Larva Lace and >Flex Loc come to my mind. The Larva Lace company changed the formula and >sent a dilute watery formula instead of the more Dave's Flexament type >product for Larva Lace. When Byard called them, they lied to him and claimed >that the old product was too hazardous to ship (not true) and that he was >dumb for even questioning their motives and being upset because they'd >substituted on him without letting him know first. As a result, everyon on >the virtual flybox mailing list wrote letters to the company. Instead of >apologies, they wrote one excuse type letter to one of the emailers, failed >to answer the rest of us. Not a problem however..there is 100% agreement >that none of us ( several hundred, including commercial tiers) will no >longer buy any of the Larva Lace productts. �In conclusion..if you don't >have good, honest customer service, you will shortly have no customers. >Joyce > > >
