Whoa! Don't let your girlfriends near Byard. He's a lady's delight and cause for any man to fear. He ends each phone call with good wishes to each of my 4 daughters and wife. They all think he is the cat's meow.
Murf
Member: www.virtualflybox.com
Favorite Fly Tying Shop: www.LinesEnd.com
David T Murphy: The Walper Group, Career Owner, Your Business Door, Franchise; Maryland/Delmarva/Consulting/Consultant/Career/SalesPros, Sales Doors, SurfMurf, Little Diddy
From: "Niclas Runarsson" <[EMAIL PROTECTED]>
Reply-To: <[email protected]>
To: <[email protected]>
Subject: RE: [VFB] Nightmare order...
Date: Wed, 1 Feb 2006 23:02:44 +0100
I've ordered from him once before, Murph and I know he's good. If you want something not listed, you just ask him and he will most likely get it for you... if he doesn't already have it in stock, like the foam sheets I ordered last time (which maked him realize why he never sold any ;o)) and the saddle color I ordered this time. And if you have specific requests, like hackle sizes... he will see to it that you get what you want.He has clearly showed what he states on the page: His main concern is his costumers' satisfaction. What he hasn't stated but still has showed me is that this also includes the customers' GIRLFRIENDS' satisfaction. He saved Teresa quite some money once. She was going to order some sewing stuff (I think) once, but there was a problem... HUGE international shipping. Thanks to Byard, we solved this easy peasy. I was just about to order some Line's End stuff so she ordered her things to his address and he then sent them with the package to me. With this order he also helped me with the Stonefly Swap. I didn't have US currency to send Scott for the return shipping... but I added an extra product to the order, which he sent to Scott and another problem solved.Line's End Inc. offers everything a dealer need to provide to their customers to make them happy... including their girlfriends.And, not to forget, the thing that can't be repeated too many times: He gives a 5% discount to the ones who chose to join VFB as supporting members. Dealers who cares as much about their customers as Byard do aren't found everywhere, so to those who haven't joined yet... remember that a VFB membership is helping yourself if you like Byard as a dealer./Nick-----Ursprungligt meddelande-----
Från: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] För David Murphy
Skickat: den 1 februari 2006 18:56
Till: [email protected]
Ämne: RE: [VFB] Nightmare order...Niclas,
While Byard at Line's End does not give his friends any better discount than others, he is VERY meticulous about fast service, excellent packaging, accurate billing, etc. for EVERYONE. Even jesters like you. ;-) I even ordered some stuff I saw on Cabela's site from Line's End (special order too) and it came very quickly. (No, Byard, I am not trying to get a better discount than my VFB membership affords but I sure like the free shipping ALL customers get... which can be 10-20% on certain orders!)While speaking of orders, I've noted a variety of dealers mentioning the diminishing suppy of Whiting product. Spoke to Mr. Byard on this and he vaguely agrees. Seems the Asian tying cartel has put excessive demand on certain products. Currently, I have product on order which has taken longer than expected due to suppy and demand. Even though LE is a top customer, if they don't have it, it takes time. Now, DonO says these midge saddles will exceed my lifetime so I'm falling back on the Whiting 100s I got for $7 versus every other place wanting $13 or more.You all probably think I'm not more than an advertisement but I really shop for good deals. If I can save $10 on shipping for a $50 order... well, do the math. Let's say a cape sells for 50 and you pay $9.99 for shipping. You actually paid 60 for that cape! Oh, I'm sure there is a surcharge for shipping across the pond but Byard only covers his cost and doesn't make it a profit center.MurfMember: www.virtualflybox.comFavorite Fly Tying Shop: www.LinesEnd.comDavid T Murphy: The Walper Group, Career Owner, Your Business Door, Franchise; Maryland/Delmarva/Consulting/Consultant/Career/SalesPros, Sales Doors, SurfMurf, Little Diddy
From: "Niclas Runarsson" <[EMAIL PROTECTED]>
Reply-To: <[email protected]>
To: <[email protected]>
Subject: [VFB] Nightmare order...
Date: Wed, 1 Feb 2006 01:29:26 +0100
Here's an amusing story about how something that's supposed to be easy and
straightforward can turn into a nightmare. It might also verify what I've
always said... "Easy peasy doesn't apply to ME." (to the supportive guys
who've been trying to convince me otherwise).
The saga is about an order I placed November 23:rd...
I ordered a vise and some other material, but the shipment only included the
other stuff since the vise wasn't in stock. Here comes their first screw-up.
Since this was such an expensive order, it wasn't supposed to be a cost for
shipping... but as the vise wasn't in this package, a cost for shipping had
been listed on the specification (just like it would be if it had been a
SEPARATE order).
So I paid for the stuff and waited for three weeks and then came the vise...
and here comes their second screw-up. Taped to the package with the vise was
another package... with the rest of the complete order (the stuff I had
already recieved once). Their third screw-up: During my waiting, the vise
had gotten more expensive... and the NEW price had been taken from my
account. So after a lot of calculating how much they now had to pay me back,
the stuff was mailed back to them. So, back to the vise: The case was
cracked on the side. I could still use it, so I agreed to wait for a new one
until he placed his next Griffin order (monthly thing).
Fourth screw-up was that in the second package, Prizma Eyes were missing
(out of stock). On the specification I sent back with the stuff, I wrote
that I didn't want them when they were back in stock either (since I got
them with the first package), and I told them the same on the phone. Still,
a couple of weeks ago I got an envelope with the bloody eyes... and a
bill... and a specification that included shipping again (which will count
as their FIFTH screw-up. They told me I could keep the eyes and bin the bill
(I wouldn't expect less after all this hassle.)
Everything had finally been taken care of and the only thing left was the
case, which shouldn't have to be a hassle since I wasn't supposed to pay
anything for it. Yesterday I got a message that I had a package waiting at
the post office. "FINALLY IT'S OVER!!!"... but that was just an illusion.
The package weighed about 6 pounds. When I unwrapped it, the first thing I
saw was a big 'Simms' logo... wading shoes. I just sighed. "What are they
DOING down there????" But when I opened the box I saw it, under a lot of
polystyrene, the Mongoose case... and inside it, another vise...and under
the case, a $250 bill (of course the new price...what else could I expect).
That makes screw-up n:o SIX and SEVEN!!!!
So EVERYTHING I ordered, including the vise, have now been delivered
twice... in three separate shipments. They have charged me two times for
shipment, that I wasn't supposed to pay to begin with. From my bank account,
they have taken money without notifying me about it and also DIFFERENT
AMOUNTS than was agreed (new prices screw-up).
"Avoid those tiny internet stores. Non-professional people, not to be
trusted", you might think? Well, I can see the logic in that. But this isn't
one of them. This is major league. 'Lennart Bergqvist Flugfiske AB' is
without doubt one of the absolute biggest and most respected fly-fishing
stores in Sweden... and also one of the biggest vendors to other stores
around the country.
I mean, they have to be good to GET respected to begin with. This kind of
story obviously can't be routine. It HAS to be me... bad luck LOVES me?
(This won't happen with the Line's End order you shipped me today Byard...
am I right? Can I trust you on that one?)
/Nick
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