Synchronistically enough, on a techwriting list I'm on, someone just
asked about the future of documentation via podcasting. By extension,
that will mean vodcasting as well. For years we've offered users
Camtasia-produced screencasts of procedures, along with traditional
printed docs. Multimedia training on CD-ROM and now web-based training
has added to the variety of ways for educating users. Prior to recently,
the video has been pretty expensive to make, so was only used on more
high-budget products.

I think the proliferation of vlogging will change our users expectations
of what constitutes "good" video. The slick high-production-value
expensive productions will give way somewhat to more vlog-style video.
It's just more approachable, friendlier, honest. I'm excited to see the
impact of this as a few brave techwriters start to incorporate video
help into documentation. Wow.
--Beth

Serra Shiflett wrote:

> Hey Peter,
> I like the idea of you using videos to explain aspects of your site.
> especially if you include transcriptions that are easy to search, and
> read as an alternative.
>
>
>
> --- In [email protected], "petertheman" <[EMAIL PROTECTED]>
> wrote:
> > This is just a crazy idea, so bear with me :)
> >
> > I think user-generated help information is almost always much better
> > than help pages written by the people building the product. Because
> > the people building it don't see it as a user does.

--

Beth Agnew, Professor of Mirth
laughpractice.blogspot.com
http://tinyurl.com/83u5u



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