At Vlog Europe, they were EXTREMELY responsive as we had "birthing pains" in the morning. The problems were fixed fast, and they do have someone on-call at all times. Any problems we had were with bandwidth and issues on our end, not theirs.
Their UI does need some work many of the areas that Jonny mentions, and there are some "freeze" problems as the number of users increases, but I think they're on par with about everyone out there with their own set of weaknesses and strengths. And in the realm of intent to serve the customer, they're great. Full Disclosure: BlogTV was a sponsor of Vlog Europe. On 12/09/2007, jonny goldstein <[EMAIL PROTECTED]> wrote: > > Here's what I think makes the difference for me as a producer as to > which live streaming video service I choose to use: > > Customer service---are they responsive? Do they fix problems fast? > > Reliability---does it all work? > > Capacity---how many simultaneous viewers does it allow? > > Features that work well with each other---For example blog.tv allows > split screen, but only archives one of the screens. That sucks to > offer a feature, but then don't support it with another feature > > Ability to embed it all in your own web page---- > > I want to brand my show, not have it be in their branded environment. > All the services allow you to embed video. Fine. But don't they also > allow me to embed their chat room at the same time? > > --- In [email protected] <videoblogging%40yahoogroups.com>, > "kfirpravda" <[EMAIL PROTECTED]> wrote: > > > > Hi, > > > > I have a chat today with my BlogTV contacts. They launched today a new > > interface, and I wrote about it here - > > > > http://pravdam.com/2007/09/11/blogtv-new-homepage-signals-content-discovery-as-main-differentiation/ > > > > what's your opinion re the differentiation in this market? does > > content discovery make the difference? Personally, I think that > > branding is the key. > > > > > -- Jeffrey Taylor President and COO, Kinooga Mobile: +33625497654 Skype: thejeffreytaylor Googlechat/Jabber: [EMAIL PROTECTED] [Non-text portions of this message have been removed]
