I too loved this story and am using it as a case study in the presentation I am giving tomorrow to 200+ sales execs here in Honolulu. Thank you so much for posting all of this David!
Aloha, Rox On Tue, Nov 3, 2009 at 2:28 AM, Ron Watson <k9d...@mac.com> wrote: > > > I really enjoyed visiting the web address at the end of the video. > Very cool David. > Very cool Microchip. > peace, > Ron Watson > http://k9disc.blip.tv > http://k9disc.com > http://discdogradio.com > http://pawsitivevybe.com > > > On Oct 29, 2009, at 8:16 PM, David Jones wrote: > > > I just experienced the power of my video blog! > > > > I reviewed a hardware product here: > > http://www.eevblog.com/2009/10/21/eevblog-39-pickit-3- > > programmerdebugger-review/ > > and in my usual no punches pulled style, I gave them quite a serve. > > > > As it turns out the video made it's way all around the company > > offices, even to the desk of their CEO. As with any multi billion > > dollar corporation, I expected either deathly silence or a nasty > > letter from their lawyers. > > > > But it turns out they really do care about their products and > > customers, and really do listen, so they seriously took it as > > constructive criticism. > > > > So not only was my critical blog well received, I got a lengthy call > > from none other than the CEO, thanking me for the blog and raising the > > issues. He pointed out a few factual errors which was fair enough, but > > admitted they could have done the product better and most importantly > > are working to fix the issues and give customers what they expect. > > > > That's like getting a phone call from Bill Gates apologising for > > Windows Vista! > > > > They have even posted this well put together and hilarious video > > response: > > http://www.youtube.com/watch?v=3YUvlrVlNao > > > > Absolutely amazing that a huge $4BN corporation took a small time > > video blogger like me seriously! > > > > I greatly doubt my rants would have had anywhere near the same impact > > if it was just a text blog. > > > > Dave. > > > > [Non-text portions of this message have been removed] > > > -- Roxanne Darling "o ke kai" means "of the sea" in hawaiian Join us at the reef! Mermaid videos, geeks talking, and lots more http://reef.beachwalks.tv 808-384-5554 Video --> http://www.beachwalks.tv Company -- > http://www.barefeetstudios.com Twitter--> http://www.twitter.com/roxannedarling [Non-text portions of this message have been removed]
