Hi,
My library has gone a similar route as Sarah mentions where we have some FAQs 
for copyright and video, but we don't go into acquisition details because so 
much of it ends up being title-by-title investigation. We also moved to an 
online form last year for our video requests to help us streamline things. 
Users receive an automated email with my contact info when they submit a 
request so they know who to ask questions to while library staff and myself are 
looking into the request.

Our video request form can be seen here: 
http://library.csun.edu/Services/VideoRecommendation
And our copyright & video FAQs are here: 
http://library.csun.edu/guides/Video/Copyright

Hope this helps. Interesting question.
Mary

--
Mary Wahl
Digital Services Librarian
California State University, Northridge
[email protected]<mailto:[email protected]>

From: [email protected] 
[mailto:[email protected]] On Behalf Of Sarah E. McCleskey
Sent: Wednesday, January 27, 2016 11:21 AM
To: '[email protected]' <[email protected]>
Subject: Re: [Videolib] Frequently asked questions?

Hi Patti,

I have some FAQs that address copyright and video content here

http://libguides.hofstra.edu/c.php?g=323486&p=2167078<https://urldefense.proofpoint.com/v2/url?u=http-3A__libguides.hofstra.edu_c.php-3Fg-3D323486-26p-3D2167078&d=CwMGaQ&c=Oo8bPJf7k7r_cPTz1JF7vEiFxvFRfQtp-j14fFwh71U&r=Sz4vnADysMCla0F03HCOuQC2zihvPYDOBV0_9TLlFic&m=UquxNf1efLNZIJxF-gDXTtDg8UCW4jxCMy8iCtH5uFM&s=-f6qoFEced2ifmdoLXgt_0op07FJqY9SQx8q7NtNVeU&e=>

and here

http://libguides.hofstra.edu/c.php?g=323486&p=2166508<https://urldefense.proofpoint.com/v2/url?u=http-3A__libguides.hofstra.edu_c.php-3Fg-3D323486-26p-3D2166508&d=CwMGaQ&c=Oo8bPJf7k7r_cPTz1JF7vEiFxvFRfQtp-j14fFwh71U&r=Sz4vnADysMCla0F03HCOuQC2zihvPYDOBV0_9TLlFic&m=UquxNf1efLNZIJxF-gDXTtDg8UCW4jxCMy8iCtH5uFM&s=LfZYkUr35VaHacWp7bgvzyJo0z95cM0unH8JRg9sIeY&e=>

Not much about acquisition of streaming content, as we do that so many 
different ways. For streaming requests I just say (in many places on our web 
pages) to contact me for assistance.

HTH,

Sarah

From: 
[email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Patti Berky
Sent: Wednesday, January 27, 2016 1:42 PM
To: [email protected]<mailto:[email protected]>
Subject: [Videolib] Frequently asked questions?

Dear everyone,

We're in the process of updating our webpages, and one section that we'd like 
to add is a frequently asked questions (FAQ) area for audiovisual orders.  Do 
you have FAQ that you'd be willing to share?  I'm thinking mostly for questions 
about streaming acquisitions.

   Thanks,
      Patti Berky


--
Patti Berky
Audiovisual Acquisitions
The Pennsylvania State University
126 Paterno Library
University Park, PA  16802-1808

<[email protected]<mailto:[email protected]>>
Tel: 814-865-1858
Fax:  814-863-7293
VIDEOLIB is intended to encourage the broad and lively discussion of issues 
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