Volks, Back on March 8, I ordered some parts from Mid-America Motorworks. I'm not an impatient sort, but I figured that a month delivery time is enough for something just coming from a bordering state., So today I phoned them. "Where's my stuff?" I asked.
Click click click whirr whirr. "Um, part of your order is out of stock. It says here the supplier says we should have it by the end of this week," she assured me. "You didn't tell me I'd been put on back-order," I observed. "I have a customer's car sitting here waiting." "Um, we're not set up to inform customers when there are back-orders," she admitted. "Have you checked before?" I admitted I hadn't. I had trusted that they'd let me know if there was a problem. But no, she explained. "We just can't do that." Has anybody else had a problem with Mid-America Motorworks not shipping promptly, and not informing of their problem? Shoot, even J. C. Whitney lets you know if they're out-of-stock on something, or offers to partial-ship. I doubt that I could keep customers by not communicating with them. Bert -- Visit the VintagVW archives at http://mail-archive.com/[email protected] --- You received this message because you are subscribed to the Google Groups "VintagVW - Air Cooled Volkswagen Discussion List" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/vintagvw?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
