Good morning. I am Dan Frye, a new, blind user of the iPhone. I plunged into 
this adventure on Saturday, and, upon the recommendation of friends, I'm 
availing myself of this list as a resource. Based on the exchanges I'm seeing, 
it's clear that I've landed among a fairly advanced community of nonvisual 
iPhone users, so, if my questions are too elementary, please direct me 
elsewhere. I don't want to inappropriately monopolize this forum with questions 
that detract from the list's general intent, purpose, or broadest value for all 
involved. I'm a fairly average assistive technology and computer user; I'm no 
computer scientist or technology geek to be sure. I use my technology to help 
me do my job, but I don't necessarily know why the computer turns on or how it 
manages the magic it does.

With these preliminaries out of the way, I have a few questions. Answers to any 
of these queries will prove helpful. I hope it's acceptable to stray 
occasionally from strictly Apple-related inquiries into the tangential 
technologies and applications used on these devices? Here are several of my 
initial questions/challenges:


1.       My phone seemed to be working without significant flaws until last 
night. In route home from work (I commute on a train with many others), my 
phone started behaving erratically. I'd lock the screen, but it'd immediately 
unlock itself, without my pressing home and double tapping to unlock it. It'd 
go to my Home screen. I turned the phone off, thinking this would reboot and 
correct any problems, but this pattern continued. Then Voice-Over started 
announcing "All caps on" and "All caps off", even when I was on the home screen 
without any keyboard present. Finally, I received an unidentified text from an 
entity saying, "Verizon Alert: Account Locked. Go to this Website to register 
your account." I've subsequently learned that this is a new type of phishing 
text message. I don't know that all of these anomalies are related, but they 
happened within close proximity to each other. After calling Verizon Wireless, 
the Technical Assistance representative had me work with somebody to reset my 
phone, without losing data, and this seemed to resolve the problem. But the 
locking and random shift announcements were back this morning. Subsequently, 
I've turned Bluetooth off, and the issues have disappeared. But I should be 
able to work with Bluetooth so that I can use my keyboard. Any ideas about my 
trouble?

2.       I was given some advice about setting volume controls somewhere within 
the settings menu to guarantee that my ringer volume wouldn't ever go off or 
down, as it has, but also keeping Voice-Over turned up. I can't remember this 
suggestion, though. Any ideas? I'm afraid I've digested so much in recent days 
that some of what I've learned has escaped me.

3.       I can't seem to master the four-finger swipe up and down to go to the 
top or bottom of long screens or multiple screens. Perhaps this is just my 
technique, but does anybody have a full-proof way of managing this?

4.       When I lock my phone to go to sleep, I occasionally here the beep or 
other notifications for an in-coming text or otherwise. Can I disable this 
sound, when the phone is locked, so that I'm not disturbed at night. I know 
about the silencer on the side of the phone, but I want to be able to hear an 
alarm or answer an emergency, in-coming regular phone call. Ideas?

5.       I thought I read that you could dismiss an alarm simply by pressing 
the Power Button once after it sounds. When I do this, it doesn't seem to stop 
it. The alarm sounds several times more in ten-minute increments. This is 
causing domestic difficulty, since I have to rise at 4:00 a.m. to get ready and 
leave for work. Smile! Suggestions for effectively dismissing the alarm?

Despite these difficulties, I've managed to learn to text (slowly still but 
faster each time), email, and answer the phone. I've independently downloaded 
one application so far too. So, if I can convince myself that this platform 
will be stable and consistent, I'll likely stick with this technology. I have 
fourteen days within which to make a decision. I've always been a Windows 
computer user, and I'm migrating from an HTC Ozone with Mobile Speak voice 
software.

Thank you for any feedback. I have the newest iPhone (OS5) book for blind 
people provided through National Braille Press that Anna and Dean wrote. I've 
found this to be an excellent starting resource. But I'd be pleased to receive 
any additional instruction I can gather. I don't like being in the learning 
stage; I'd much rather feel competent in my world.


With Kind Regards,


Daniel B. Frye, J.D.
Management and Program Specialist
Randolph-Sheppard and Helen Keller
National Center Programs
U.S. Department of Education
Office of Special Education
and Rehabilitative Services
Rehabilitation Services Administration
550 12th Street, SW, Room 5023
Washington, DC  20202-2800
(202) 245-7308 office
(202) 245-7591 fax
(410) 241-7006 mobile
[email protected]<mailto:[email protected]>

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