I hate to say this, since I have been a XM user practically from day one. Obviously this was long before the iPhone or Androids phones and long before Apps. Also, this will be the final year of XM Series for me. I plan to disconnect the service in April when my contract is up for renewing. the attitude of XM Series particularly since the merger has been less than stellar to most customers from what I hear in my group of friends and coworkers. As for those of us who are blind or visually impaired the attitude is for the most part we simply cannot be bothered. Therefore my decision I just can no longer be bothered to pay for their lack of service and their attitude. Satellite radio is a technology whose day has come and gone obviously that is my opinion, but looking at market share I think within a few years they will pass into history along with 8 tracks and cassettes.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of David Gross Sent: Wednesday, July 11, 2012 21:04 To: Viphone Subject: Fwd: Status: Feedback Needed Customer Complaints David Gross [Incident: 120711-014814] ---------- Forwarded message ---------- From: SXM Digital Care Team <[email protected]> Date: Wed, 11 Jul 2012 16:31:15 -0400 (EDT) Subject: Status: Feedback Needed Customer Complaints David Gross [Incident: 120711-014814] To: [email protected] Recently you requested personal assistance from SIRIUS XM. Below is a summary of your request and our response. Subject --------------------------------------------------------------- Status: Feedback Needed Customer Complaints David Gross --------------------------------------------------------------- Response To Your Inquiry(Jenna) - 07/11/2012 04:31 PM Type of Site: Facebook Customer Name: David Gross Customer Account Number: 1-1366038267 Customer Phone Number: 412 207 8235 Phone Number Customer used to Call SIRIUS XM: N/A ITicket Number: 1890383 Agent Member Name: Jenna Campbell Date/Time (EST) Of Phone Call: Wed Jul 11 16:24:35 2012 Date/Time (EST) of Email sent: No emails sent. Category of Issue: Customer Complaints / Customer Service. Issue (include Why): Customer is upset because he is seeing impaired and can't use our Website. he is requesting a call back. Resolution/Update: I called David and he advised me that he was very upset over us not being user friendly for our seeing impaired Ever since we upgrade our Website every time we did he claims we made it more difficult for our blind users as they needed a Flash player for voice over Apps. Besides the point that Apple made their products accessible for the blind and we don't meat any Apple satiability standards for this and he feels they shouldn't have allowed us to make an App if this was the case. He also said that we should have Advance media helps us design our media player and Apps, so that everyone including the blind can listen. He feels that this is not faire of us as the blind pays the same as everyone else but doesn't even get half of the service because we are not user friendly for the seeing impaired. He heard that Correspondents are saying SIRIUS Canada Iphone App is accessible for the seeing impaired and the US is not and he wants to know why that is. The seeing impaired can't change the channel from what they are listening to. I then apologized and advised him that I would pass along the information and all feedback he has provided to our IT and programming departments and also find out about the Canadian Iphone App. He said that he would be waiting to hear back from me. I did also advise him that we couldn't make any promises about making changes to our Apps, Website and media player. Is SIRIUSXM Canada Iphone app more user friendly for the blind? Agent ID & Feedback: N/A Current Case Status: Open. Customer Inquiry (David Gross) - 07/11/2012 10:43 AM I have been a xm subscriber since 2005. I currently have 1 of my 2 receivers in use. As a blind customer, it has been a constant agrivation with your company concerning the inaccessibility of your listen online website, and your iphone app. Writing to customer service has never provided a solution to this issue. Being sent overseas for phone support is another non helpful aggrivation. I would appreciate a call back from someone in the U.S. in a position of authority to address these ongoing issues. Thank You David Gross (412) 207-8235 [---001:002508:50559---] I am posting this to the group list so anyone who is a sirius/xm subscriber can see the response I received today. Thanks to an earlier post today, I believe from "Michael", this is the first time I have had any type of response on this issue. I encourage everyone concerned to bombard sirius/xm with complaints, and insist on a return phone call. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
