Hi Christopher, As of November last year Apple changed their terms and conditions in European union countries to allow for a 14-day return policy which is in line with what the EU recommends. You can find this easily by Googling it. Remember that many members on this list are from Europe so they may believe this is true here as well which it is not. Having said this, an article I read about this pointed out that Apple did indeed implement such a policy, but they essentially circumvent it by also saying that refunds only apply if the content has not yet been downloaded. Of course most Apple digital content begins to download once you buy it so it appears to be for cosmetic reasons only.
The article also points out that on the Google Play store in EU countries you have 2 hours to request a refund and 2 weeks for music subscriptions. I should also mention that I have received refunds for 2 apps which I found were not accessible after asking for it nicely and explaining the problem, but it is definitely a decision the iTunes Store support people make on a per case bases and I would not count on it. I also doubt it would apply to an app like Talking Atlas which the developer has specifically made accessible even though some may find it unacceptable that they have to turn off Voiceover or something along those lines. At some point a couple of weeks ago I saw a message where somebody had purchased KNFB Reader and apparently they couldn't get good results and were asking if they could get a refund. I doubt this would be granted since this was obviously user error since the app works great for everybody else. Regards, Sieghard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Christopher Chaltain Sent: Sunday, February 22, 2015 10:59 AM To: [email protected] Subject: Re: App refunds totally possible was Re: Talking atlas for iPad Maybe you could provide a link to a page where these terms and conditions you refer to are spelled out. As I said, I pointed to Apple's own page on their official refund policy, where it states that electronic dowloads are not covered by their refund policy. In addition, the page at http://www.apple.com/legal/internet-services/itunes/us/terms.html says: All sales and rentals of products are final. Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering. If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple. On 02/22/2015 12:23 PM, RobH. wrote: > I'm sure the last t&C stated an app refund policy so long as done via > their particular way and within a strict time limit. > ----- Original Message ----- > From: "Christopher Chaltain" <[email protected]> > To: <[email protected]> > Sent: Sunday, February 22, 2015 5:09 PM > Subject: Re: App refunds totally possible was Re: Talking atlas for > iPad > > > You may be able to get a refund from Apple for an App Store purchase, > but this is at the discretion of Apple and is not part of their > official refund policy. The link I posted was to the Apple site, and > it clearly says that electronic downloads of software are not covered > under Apple's return policy. I would strongly encourage anyone who > purchases an app which doesn't meet your needs and which isn't > accessible to report it using the process you point to and request a > refund, but I wouldn't assume that you can just blithely download an > app and get a refund if you don't find it accessible. > > On 02/21/2015 11:11 PM, Ioana Gandrabur wrote: >> Hi Christopher and everyone else, >> >> Just wanted to state again that apple totally allows refunds for app >> store or any other online purchases. >> Here's a link detailing how to do this. I have repeatedly made use of >> this procedure. >> http://ioshacker.com/how-to/get-refund-app-purchased-app-store >> Hope this helps. >> Ioana >> >> >> >> Sent from my iPhone >> >> On Feb 21, 2015, at 9:41 PM, Christopher Chaltain <[email protected] >> <mailto:[email protected]>> wrote: >> >>> There's some confusion over searching in the App Store. If you >>> double tap the search button then what you say may be true, but this >>> isn't the same as looking for the suggestion that you get when you >>> just start typing in the search field. >>> >>> Also, the two week return policy you refer to doesn't apply to >>> downloads from the App Store. Here's a link to Apple's official >>> return policy http://store.apple.com/us/help/returns_refund >>> >>> On 02/21/2015 04:27 PM, Jim Ruby wrote: >>>> I thought if you searched for an app in the app store on your >>>> iphone if an app was not compatible it would not show up or give >>>> you a warning and not install. >>>> >>>> Keep in mind apple gives you two weeks to try a product, but I >>>> think the price is to high and on top of that in app purchases for >>>> a trivia game? For that price you should get both. >>>> >>>> Just my opinion. >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: [email protected] <mailto:[email protected]> >>>> [mailto:[email protected]] On Behalf Of RobH. >>>> Sent: Saturday, February 21, 2015 2:39 AM >>>> To: [email protected] <mailto:[email protected]> >>>> Subject: Re: Talking atlas for iPad >>>> >>>> Several have asked this, including me. And no, none of us want to >>>> pay that much until someone says it works as well as they say on >>>> the site, and even on Applevis where the link first showed up. So >>>> we're all looking for a volunteer with £30 to spare for trying this >>>> product. >>>> Pity we couldn't all gift a proportion of the cost to a volunteer >>>> to try it and report back publically. I've not tried gifting to >>>> know how much control of amount one has; but if ten of us sent >>>> £3/$5 each, it would be worth that to know the answer maybe? >>>> >>>> >>>> JMO, RobH, who'd also like this. Had a long'standing fascination >>>> with geography. >>>> ----- Original Message ----- >>>> From: "Nancy Badger" <[email protected] >>>> <mailto:[email protected]>> >>>> To: <[email protected] <mailto:[email protected]>> >>>> Sent: Saturday, February 21, 2015 2:42 AM >>>> Subject: Talking atlas for iPad >>>> >>>> >>>> Hello, >>>> I just found this app in the App Store. I was wondering if anyone >>>> has had any experience with it. Is it truly accessible? I don't >>>> want to buy it until I find some one who has had experience with it >>>> since it is so expensive. >>>> Thanks for any help. >>>> Nancy >>>> >>>> Sent from my iPad >>>> >>> >>> -- >>> Christopher (CJ) >>> chaltain at Gmail >>> >>> -- >>> The following information is important for all members of the >>> viphone list. All new members to the this list are moderated by >>> default. If you have any questions or concerns about the running of >>> this list, or if you feel that a member's post is inappropriate, >>> please contact the owners or moderators directly rather than posting on the >>> list itself. >>> The archives for this list can be searched at >>> http://www.mail-archive.com/[email protected]/. >>> --- You received this message because you are subscribed to the >>> Google Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, >>> send an email to [email protected] >>> <mailto:[email protected]>. >>> To post to this group, send email to [email protected] >>> <mailto:[email protected]>. >>> Visit this group at http://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the viphone >> list. All new members to the this list are moderated by default. If >> you have any questions or concerns about the running of this list, or >> if you feel that a member's post is inappropriate, please contact the >> owners or moderators directly rather than posting on the list itself. >> The archives for this list can be searched at >> http://www.mail-archive.com/[email protected]/. >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, >> send an email to [email protected] >> <mailto:[email protected]>. >> To post to this group, send email to [email protected] >> <mailto:[email protected]>. >> Visit this group at http://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > -- Christopher (CJ) chaltain at Gmail -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
