Assuming you have the 32 bit version of iTunes, my best advice is to call 
Microsoft’s Accessibility support.

They are open 6:00 AM to 3:00 PM pacific time on the weekend.

800-936-5900

They will find and fix the problem, (assuming it is fixable) if you are using 
any kind of accessibility software.

During the week, they are open 5:00 AM to 9:00 PM Pacific time.

Good luck,

Richard

 

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Andrew Roberts
Sent: Saturday, February 28, 2015 6:58 AM
To: [email protected]
Subject: iTunes 12

 

Hello,

 

My partner has recently had problems with her computer and we are now having to 
reinstall all of her software.

 

I have just tried to instal iTunes 12 onto her Windows Vista 32 bit machine and 
several times during the installation I got the message “This key is not valid 
for the specified state”.  Please can anyone tell me what this message means 
and what I need to do to rectify the problem?

 

Many thanks for any help,

 

Andrew 

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