Hello All,

I'd like to remind everyone who has not done this already, to share your crash 
logs for the Amazon app with Apple and Amazon.

I am running iOS 8.2 on an iPhone 6+ and am seeing consistent crashes with the 
Amazon app in addition to difficulties in Voiceover navigation of search 
results. For those who are also seeing crashes, here is how you can share your 
crash logs.

You can share your crash reports simply by going into Settings and then into 
Privacy.

Once in Privacy, at the bottom of the screen you will see a button which is 
called 'Advertising.' Just above this button is another button labeled 
'Diagnostics and Usage.'

when you tap the 'Diagnostics and Usage' button, you will be taken to another 
screen which allows you to choose whether you would like to share crash data 
with app developers.

Scroll all the way to the bottom of this screen and you will see a label which 
says in part;

Help app developers improve their apps by allowing Apple to share crash data as 
well as statistics about how you use their apps with them…

Just above this label is a switch entitled 'Share with App Developers,' which 
you can enable or disable.

When you enable this switch, crash data is automatically sent to Apple and then 
to the specific app developer in question, so that they can better learn what 
is happening with their app.

For those who may be curious, above the switch is a button labeled 'Diagnostic 
and Usage data.' when you tap this button, you can see a list of crash logs for 
all apps which have crashed recently on your device. These crash logs may be 
cleared from time to time as their data is sent to Apple.

If you have opted not to share crash data with developers then these logs 
should stay on your system.

If you would like, you can double or split-tap on any of the listed crash logs 
and that log will be displayed. Each log is named according to the app that 
generated it and the date and time it was generated.

You may read these logs with Voiceover by either flicking down with two fingers 
or navigating by touch to the specific lines you would like to read.

If you wish, you may also start Voiceover reading the entire crash log and then 
do a three-finger quadruple tap to copy all of the text which is being spoken, 
to the clipboard, so you may paste it into an email etc.

This way you may manually share these crash reports with app developers, if you 
wish.

Just as a reference, in my case, the crashes I am seeing from the Amazon app 
are due to a segmentation fault which means that  the app is trying to access a 
memory address which is not available to it. The UIAccessibility framework is 
also coming up in the crash log which says to me that Voiceover is involved 
here as well.

I hope this helps. If anyone has any further questions on this or if I need to 
clarify anything, please feel free to shout out, K?

Thanks so much and please have a wonderful day!

Smiles,

Cara
---
iOS design and development - LookTel.com
---
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On Mar 18, 2015, at 2:24 PM, Penny Reeder <penny.ree...@gmail.com> wrote:

I hope they really are investigating, and that they will do whatever
it takes to restore the great accessibility of their former app. A
couple of weeks before the December holidays, they completely
re-designed their amazon.com/access web site, they broke it, many
people called to complain and express their concern. Thgese people
were told the same thing you were, but the /access page is still more
difficult to use than their regular online page, and I can't figure
out how to send items to addresses that are different from mine on
either web site! It's fine to tell us that they are investigating, or
that they're "working on it," but it is action that will convince us
they really care.
Penny

On 3/18/15, Rick Alfaro <rick.alf...@gmail.com> wrote:
> I also contacted them at accessibility-feedb...@amazon.com
> <mailto:accessibility-feedb...@amazon.com>  and actually got back a personal
> response thanking me for my feedback and I was told they are definitely
> investigating.
> 
> 
> 
> 
> 
> 
> 
> Best regards,
> 
> 
> 
> Rick Alfaro
> 
> 
> 
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Cristóbal
> Sent: Wednesday, March 18, 2015 12:36 PM
> To: viphone@googlegroups.com
> Subject: RE: Something Is Wrong With The Amazon Update
> 
> 
> 
> I've actually received a personalized response to one of my buggy Voiceover
> app emails in the past, so yes, it is important to let them know what's
> going on.
> 
> 
> 
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of David Cleveland
> Sent: Wednesday, March 18, 2015 9:22 AM
> To: viphone@googlegroups.com
> Subject: Re: Something Is Wrong With The Amazon Update
> 
> 
> 
> I contacted Amazon support last night and got an automated reply. They claim
> to read all the comments but cannot give Personal replies. I would encourage
> everyone who uses the Amazon app to email him.
> 
> Sent from my iPhone
> 
> 
> On Mar 18, 2015, at 9:02 AM, Alan Lemly <wale...@gmail.com
> <mailto:wale...@gmail.com> > wrote:
> 
> I deleted the current version of the Amazon app and reinstalled the previous
> version from my computer's backup folder and everything is working fine
> again.
> 
> 
> 
> Alan Lemly
> 
> 
> Sent from my iPhone
> 
> 
> On Mar 18, 2015, at 2:44 AM, Arnold Schmidt <arno...@mindspring.com
> <mailto:arno...@mindspring.com> > wrote:
> 
> Amazon definitely is useable with Safari, including adding to cart, and
> purchasing,  although it is not as convenient as the app.  I still have the
> previous app on my hard drive, so I very well may go back to it until they
> fix this new one.
> 
> 
> 
> Arnold Schmidt
> 
> ----- Original Message -----
> 
> From: Lynda Ingraham <mailto:lynda.ingra...@gmail.com>
> 
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> 
> Sent: Tuesday, March 17, 2015 8:28 PM
> 
> Subject: RE: Something Is Wrong With The Amazon Update
> 
> 
> 
> Hi Arnold,
> 
> 
> 
> I am experiencing the same problems that you have described. I am so sorry
> that I updated the app. I understand unintended consequences sometimes
> happen when apps are being updated. But not my shopping apps!
> 
> 
> 
> Take care,
> 
> 
> 
> Lynda
> 
> 
> 
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> [mailto:viphone@googlegroups.com] On Behalf Of Arnold Schmidt
> Sent: Tuesday, March 17, 2015 6:26 PM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: Something Is Wrong With The Amazon Update
> 
> 
> 
>    I hope this is just on my iphone 5, running 8.2.  After updating the
> Amazon app, when I search for something, I can no longer swipe  to read my
> results.  Neither can I use explore by touch to read them.  When I first
> launch the app, I can read the main screen, access the links,and can add to
> my cart.  So far, the problem only is after I search for something. I have
> only had this app update for an hour or two, so other problems may turn up.
> I had to use Amazon via Safari to complete my search.  Is anybody else
> having problems?  I hope not. Thanks in advance for any opinions.
> 
> 
> 
> Arnold Schmidt
> 
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