At 08:12 PM 5/29/2015, you wrote:
No, what I did was get on the main amazon site and get to the page where the captia appeared. On that page was a “having difficulty/sight impaired†link. I pressed this and there was a form for entering your troubles.Â
There was a “vall me now†or a “call me in 5 minutes†button.  If you pressed the “call me now†button, your phone rang instantly and you were placed in a queue. Hope this helps.
From: [email protected] [ mailto:[email protected]] On Behalf Of Kramlinger, Keith G., M.D.
Sent: Friday, May 29, 2015 12:25 PM
To: '[email protected]'
Subject: RE: hope this isn't off topic
Do you still have the phone number for Amazon help?
From: [email protected] [ mailto:[email protected]] On Behalf Of M.Nelson
Sent: Thursday, May 28, 2015 10:27 PM
To: [email protected]
Subject: Re: hope this isn't off topic
I just went to the Amazon site, signed out and back in again and was not presented with a capcha? I did have some problems a month or so ago when they made me change my password and were requiring the capcha but they helped me through it by phone. So far, I have found Amazon to be helpful with assistance on their site and on the Audible site which now belongs to Amazon. I hope everyone gets this worked out.
Marie
From: Larry Lumpkin
Sent: Thursday, May 28, 2015 7:09 PM
To: [email protected] ; 'Peter Tighe' ; 'Donald L. Roberts' ; [email protected]
Subject: RE: hope this isn't off topic
I just contacted amazon and there is a work-around. When you get one of their retail assistants, ask for the password assistance unit. They will transfer you and you tell the person about the captia issue. They will get info from you and put in a request to remove the captias from any accounts you have.
From: [email protected] [ mailto:[email protected]] On Behalf Of Andy Baracco
Sent: Thursday, May 28, 2015 9:01 PM
To: [email protected]
Subject: Re: hope this isn't off topic
But that’s a pain if you use the site often. Many blind people use amazon because of the convenience and transportation issues. They should be made aware that this is a barrier. And TAPTAPSEE isn’t free.
Andy
From: Daniel Miller
Sent: Thursday, May 28, 2015 6:54 PM
To: [email protected]
Subject: Re: hope this isn't off topic
Hi Larry. I don't think that's outrageous. I think flooding them with complaints is completely unnecessary. If they did put captions in their sign in, get an app like a TapTapSee, save the image to the camera roll, and used to Pepsi or some other app like it to give you the caption. There's really no need to say we should flood them with complaints, especially since there seems to be accessible solutions.
Sent from my iPhone
On May 28, 2015, at 8:47 PM, Larry Lumpkin <[email protected] > wrote:
--
- Has anyone tried to order from Amazon lately. It seems to us that they have initiated captias in their account sign in. If this is so, this is outrageous and I think we should flood amazon with complaints.
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I'm not wearing a diaper, so don't try to change me.
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