Esther, I'm pretty sure the uninstall and reinstall will work, I've had this problem before.
Cheers Alex From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Esther Sent: 08 August 2012 16:31 To: viphone@googlegroups.com Subject: Re: audible app Hi Alex, I haven't had a problem with a corrupted download, but if the uninstall and reinstall doesn't work, you can call Audible toll-free at 1-888-283-5051 (USA & Canada) for support. HTH. Cheers, Esther On Aug 8, 2012, at 5:25 AM, Alex Stone wrote: This didn't help either, it's not that it's not fully downloaded, but that the download is corrupted apparently. When I click on the first part, which is the one with the problem, it tells me there's no data. I think I'm going to have to uninstall and reinstall. Cheers Alex From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Esther Sent: 08 August 2012 16:20 To: viphone@googlegroups.com Subject: Re: audible app Hi Alex, Robin, and Others, Can you also try double tapping the "refresh" button to update the current status of information on downloaded files on your device? You can find this button if you double tap the "My Library" button, then choose any of the categories -- probably "Downloaded" is best. Flick to the "Refresh" button and double tap. Then try flicking to the entry and double tapping to start it playing. You can play tracks even when they are not fully downloaded. Once you've started the book playing, you should be able to access the "Info" button in the top right corner. Then double tap the "Details" button just above the home button, scroll down to the end of the page, and double tap the "Remove from device" button. HTH. Cheers, Esther On Aug 8, 2012, at 4:44 AM, Alex Stone wrote: Robin, thanks, I was afraid I was going to have to do that, and as far as I can tell it looks like I'll have to bite the bullet. Cheers Alex From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Robin Frost Sent: 08 August 2012 15:42 To: viphone@googlegroups.com Subject: Re: audible app Hi, Sadly the few times this has happened to me the only way out I could find was to delete the app in its entirety, reinstall it remembering to switch to high quality downloads in the app's settings and then download my books a fresh. If there's an easier less cumbersome way I've as of now not run across it. Robin -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
