What you say is true. I used to think that I could get an answer quicker from an email list than I could by contacting the company. While that is still true, especially on this list with so many subscribers that are knowledgeable, the same is true for social media. I heard of a situation a couple of years ago where a gentleman had major issues with Southwest Airlines. He put his issues and experiences out on Twitter via a link to a blog post, and had received a response from the airline in a short time. Many companies are learning that customer service does not stop at the end of the day. This is great news for us as consumers.
Wayne On 6/18/15, M. Taylor <[email protected]> wrote: > Hello Everyone, > > Thanks to my trusty Smartphone app, in conjunction with my favorite web > browser, I have resolved several issues with companies with whom I do > business including Samsung, AT&T, Apple, my local water company, one of my > banking services, a local restaurant chain, a grocery store, and a shopping > facility (just to name a few) via Twitter. > > I am convinced that my issues would not have so quickly been resolved via > any other channel. > > In one instance, for example, I Tweeted a problem at approximately 11:55pm, > that had previously gone unanswered via traditional channels including > email > and telephone, and received a response within 10 minutes. Time of day > notwithstanding, this was not an isolated response time. > > So, I want to encourage anyone who is trying to reach a particular > developer > of an app, or has questions about a product or service, technology related > or not, to strongly consider using the power of Twitter to make your > voice > herd or to simply make contact. > > Turn Twitter's power into your power and get things done. > > Mark > > -- > The following information is important for all members of the viphone list. > All new members to the this list are moderated by default. If you have any > questions or concerns about the running of this list, or if you feel that a > member's post is inappropriate, please contact the owners or moderators > directly rather than posting on the list itself. The archives for this list > can be searched at http://www.mail-archive.com/[email protected]/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- Follow me on Twitter at: www.twitter.com/wcmerritt My websites: www.wayneism.com www.whitecaneday.org -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
