Hi all Just an e-mail to let you know I've had a response from Apple following the e-mail I sent them reporting the IOS9 bugs. They say that they really want all our help, and have asked that every time any of us experience any form of an IOS9 accessibility bug, however mild we think it is, to report it by e-mailing them at accessibil...@apple.com. I paste below the text of what they said, bbut the bottom line from them is please please all get reporting every time something occurs.
Thanks. See text below. Eleanor > Hello, > > Thank you for your email. We appreciate the feedback. > > We would like to gather as much information about all the bugs you describe > as possible, and would ask you to encourage all your contacts to report any > accessibility bugs they experience using IOS9 to us every time they occurr. > They can do so by e-mailing accessibil...@apple.com. Please ensure that each > time you/they submit a report you tell us exactly what you were trying to do > at the time the bug occurred. > Firstly, in terms of the various audio bugs you listed, we would like to get > stackshots to find out more about these behaviors. Therefore, every time you > or any of your contacts experience any form of audio bug please do the > following: > Press the home button and either of the volume buttons simultaneously. > Let up on the buttons wait a little bit (a 10 count should be fine) then do > it again. > > Connect your iPhone to a computer and sync it. > The logs and stackshots will transfer to the computer during the sync. > > For Mac OS X systems: > Connect your iPhone and sync it in iTunes. > In the Finder press command+Shift+G and navigate to > ~/Library/Logs/CrashReporter/MobileDevice/ > If you have multiple iOS devices select the appropriate device to get the > logs from. > Compress the folder and send it to us. > > For Windows system: > Connect your iPhone and sync it in iTunes. > Windows XP: the crash logs are in C:\Documents and Settings\USER\Application > Data\Apple computer\Logs\CrashReporter\ > Windows Vista & Windows 7: the crash logs are in > C:\Users\USER\AppData\Roaming\Apple > computer\Logs\CrashReporter\MobileDevice\device name > Secondly, regarding the bugs you are expeeriencing using bluetooth keyboards, please can you and all your contacts report every instance of a problem occurring to us as soon as it has happened. Please ensure you tell us what you were trying to do with the keyboard when the problem occurred, if/how you tried to fix it, and whether or not your attempts to do so were successful. We do appreciate that the use of bluetooth keybooards is very important for you, which is why we would like as accurate a picture as possible through as many reports of what is going on so that we can work on fixing the problems. > Finally, regarding what you described about returning to the previous > position of VoiceOver focus, please also report this to the developers of the > apps which you were using when you experienced this behavior. Apple relies on > each application developer to properly implement the necessary components > into their applications that allow VoiceOver to work correctly. Customer > feedback directly to the developer helps them to improve performance and > compatibility. > > Sincerely, > > Apple Accessibility -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
