Tracy, were you enable to get to the option, or just didn't feel like doing it that way? I have never done any of this before, since I've never wiped an iPhone for sale, but I imagine the reset option wouldn't be very hard to use. There's a podcast on doing this on AppleVis which was posted a while ago.
I'm afraid I can't help you with your Mac questions, since I've never used a Mac. If I hear anything about devices in iTunes, I either think of the devices tab in the preferences menu, which is on Windows, though I'm not sure if it's on mac, or the devices submenu in the file menu; again, this is in iTunes on Windows, but I'm not sure if it's on the Mac. Thanks, Ari > On Sep 26, 2015, at 8:12 AM, Traci Duncan <[email protected]> wrote: > > Wow! This article is brilliant. > > The sticking point for me is, I was unable to start the process with the > usual way of settings/general/reset & erase all content. My method was > restore to factory settings & find my iPhone erase. > > Secondly, on my Mac, in iCloud preferences, I do not see a devices tab. > > I was successful in removing the 5s from iTunes cloud, and when I go to find > my iPhone the 5s is no longer there. I have also changed my Apple ID > password for an extra step. > > So, when I turn on the 5s it is acting like a new phone. Slide to set up & > choose a wireless network. However, it is already connected to my guest > network, but beyond that point it is all brand new. Activate location > services, enter Apple ID, etc. > > Any further advice? Do you guys think I have successfully erased my phone? > > Thanks for the support, > Traci > > > >> On Sep 26, 2015, at 1:02 AM, Gmail <[email protected]> wrote: >> >> Tracey, as this 9 to 5 Mac article I've pasted below illustrates, wiping >> your iDevice of data is more complex now than before. >> >> >> If you’re thinking of selling or trading in your current iPhone ahead of the >> iPhone 6S’s release, you probably know that you’ll need to wipe your device >> before a buyer can use it free and clear. Prepping an iPhone for resale used >> to be almost as easy as hitting a “reset” button in the iPhone’s settings >> menu. But over the past few years, the process has become more complex >> thanks to new security, wallet, and cloud-dependent features such as >> Activation Lock, Apple Pay and iTunes in the Cloud. Completely removing all >> of your personal items from your iPhone — and your iPhone from Apple’s >> servers — requires extra work. >> Today, I’m going to walk you through the process of thoroughly scrubbing >> your iPhone prior to resale. There are 9 steps to take to make sure your >> device is cleaned up and ready to sell to its next owner. Here they are… >> [1] Erase All Content And Settings. The first, easiest, and best-known step >> in wiping your iPhone is found within the Settings app at the bottom of the >> General menu: click on Reset, then “Erase All Content And Settings.” (I’d >> suggest taking this step only after using iTunes to do two complete, >> encrypted backups of your iPhone to your computer. If you’re planning to >> move from iPhone to a non-Apple smartphone, follow Apple’s guide to >> deactivating iMessage before erasing your phone, as well.) >> You will be prompted to enter your iPhone’s passcode, then told that “this >> will delete all media and data, and erase all settings.” If you press the >> Erase iPhone button, iOS will ask you for your iCloud account password to >> “erase this iPhone and remove it from your [iCloud] account.” >> You’ll be surprised at how quickly the iPhone is wiped — as soon as you’ve >> entered your password and hit erase, you’ll get a notification email on your >> account’s other devices that Find My iPhone was disabled, and it should take >> only a couple of minutes for the wiped iPhone to display “Hello” and “Slide >> to Set Up” text. Is the erasure secure? Well, all of the iPhone’s memory is >> protected using AES-256 encryption, and hitting the Erase iPhone button >> destroys the encryption key. Several security companies have tried to offer >> ‘secure erase’ tools that more aggressively scrub the iPhone’s memory, but >> Apple has shut those tools down as ‘misleading,’ noting that the encryption >> is effectively unbreakable. Hitting the Reset button leaves the former >> contents of your device all but completely impossible to recover by a >> subsequent owner. But you’ll be able to get everything back from your >> computer’s encrypted iTunes backup, should you need it. >> [2] What About Activation Lock + Disabling Find My iPhone? As shown above, >> you can manually disable Find My iPhone by going into the Settings app’s >> iCloud menu, pressing the Find My iPhone “On” button, flipping the Find My >> iPhone switch to off, and entering your iCloud password. But if you use the >> Erase All Content And Settings feature above, this step is automatically >> handled for you when you enter your iCloud password at the end of the >> process. Either method will disable your iPhone’s “Activation Lock,” the >> security system that allows you to locate, remotely wipe, and send signals >> to an iPhone no longer in your possession. Any purchaser of a used iPhone >> will expect you to have taken this step (or more wisely, the step above) >> before selling your device. >> [3] Apple Pay/Credit Card and Touch ID Fingerprint Wiping. If you’re using >> an iPhone 6, iPhone 6 Plus, or newer iPhone, erasing your iPhone will >> automatically purge whatever credit cards and fingerprints you’ve stored in >> your iPhone. (Even attempting to disable fingerprint protection for your >> device will prevent it from storing cards for Apple Pay.) You will probably >> receive a collection of emails from your banks noting each “Virtual card” >> that has been “deleted from Apple Pay,” and you may also receive notices of >> the card’s deletion from your Apple Watch. If you want to manually remove >> individual cards or fingerprints, the Settings app’s Touch ID & Passcode >> menu handles prints, and the Passbook & Apple Pay (iOS 8) or Wallet & Apple >> Pay (iOS 9) menu handles cards. But even if you delete cards for Apple Pay, >> your iPhone can still store card numbers for Safari web transactions; they >> can be deleted under Settings > Safari > AutoFill > Credit Cards. >> [4] Carrier Lock + Clearing The ESN/IMEI/MEID. Buyers of used iPhones want >> to avoid purchasing devices that are either stolen, or still under contract >> with a cellular company. The status of an iPhone can be checked using a >> device-specific serial number that’s called an IMEI (International Mobile >> Equipment Identity) number, ESN (Electronic Serial Number), or MEID (Mobile >> Equipment Identifier). IMEIs have traditionally been used by GSM networks >> (AT&T/T-Mobile), while ESN/MEIDs are traditionally used by CDMA networks >> (Verizon/Sprint). Fourteen or fifteen digits long, the number can be found >> in Settings > General > About > IMEI or MEID. >> If you purchased your iPhone without a contract or have fully paid off your >> contract, the serial number should be free and clear for transfer. Should >> the phone be locked to a specific carrier, you can contact the carrier to >> request that it be carrier unlocked prior to selling it, which will >> dramatically boost its trade-in value at services such as Gazelle. If you >> bought your iPhone used, or were given the phone by a family member, this >> free serial number checker can let you know if the serial number is clear, >> giving you a sense of reported ownership/theft issues with your device. If >> your phone’s serial number isn’t clear, contact your cellular provider to >> get the device paid off. And if you’re trying to sell a stolen phone… return >> it. >> [5] iCloud. As it turns out, erasing your iPhone only partially removes it >> from your iCloud account. Using your Mac, go to OS X’s Apple menu, choose >> System Preferences, then choose iCloud and click Account Details. Select >> the Devices tab, then highlight your iPhone, and choose Remove From Account. >> Then hit Done. I found my iPhone 6 Plus on the list twice, for reasons >> unknown. >> [6] iTunes in the Cloud. In one of its more confusing branding efforts, >> Apple in 2011 introduced both iCloud — an email, backup, and data >> synchronizing service — and iTunes in the Cloud, a virtual media locker that >> allows you to download previously purchased iTunes content for free. >> Surprisingly, removing an iPhone from iCloud doesn’t remove it from your >> iTunes in the Cloud account. To do that, you’ll need to open iTunes, go to >> your account (currently next to the Search bar, signing in with a password >> under Account Info), scroll down to iTunes in the Cloud, and choose Manage >> Devices. When you see your old iPhone on the list, hit the Remove button. >> This will free up one of your 10 allocated media sharing spaces, and enable >> the iPhone to be registered by someone else for iTunes in the Cloud. >> Note that I went to do this for my iPhone, purchased in October 2014, and >> found that the Remove button was grayed out. This was a bug with Apple’s >> system: the iTunes rule is that “computers and devices can be associated >> with a different Apple ID once every 90 days,” but my iPhone was in >> continuous use for 10 months. I had to contact iTunes customer support to >> get the iPhone manually removed from my account. Three emails and two phone >> contacts later, it wasn’t 100% resolved, so hopefully your Remove button >> works properly. >> [7] Apple ID: Manage Trusted Devices. Yes, there is yet another place where >> your iPhone may be linked to an account online: Apple’s identify >> verification web site at AppleID.apple.com. Once you log into your account, >> which may be protected with two-factor identification — a password on your >> Mac, then another one-time password sent to your choice of “trusted devices” >> — you can click on Password and Security to “Manage your trusted devices” by >> hitting the “Add or Remove Trusted Devices” button. Your old iPhone will >> probably be on this list, and you can remove it by hitting the “Remove” >> button. This will prevent your iPhone from acting as a device to verify your >> identity for any two-factor authentication process. >> [8] Remove The SIM Card. If you’ve gone through everything above, you’ve >> done pretty much everything necessary to scrub your iPhone’s onboard data, >> cloud associations, and carrier contract before resale. There are only a few >> final physical steps to get it ready to send out to someone. The most >> critical is to remove your SIM card from the iPhone by using either Apple’s >> included SIM card tool or a paperclip to pop the side compartment open. >> Place the card in a safe place for transfer to your next phone. >> [9] Physical Cleanliness. It would be nice (and likely maximize your >> trade-in/resale price) to have your iPhone looking as close to new as >> possible. You can use two lightly dampened microfiber cloths to clean the >> visible exterior surfaces, first gently removing any crusted-on debris, then >> wiping the glass and metal or plastic down softly. Don’t get the cloths near >> speaker, microphone, or accessory port holes; leave them alone. After that’s >> done, assemble the iPhone’s pack-ins, such as its earphones and/or earphone >> case, wall charger, and USB cable, preferably with the original box. If >> they’re looking good, you can take photos and list your iPhone on eBay, or >> skip the photos and sell your iPhone to a company such as Gazelle. >> More From This Author >> Check out more of my editorials, How-To guides, and reviews for 9to5Mac >> here! I’ve covered a lot of different topics of interest to Mac, iPad, >> iPhone, iPod, Apple TV, and Apple Watch users. I’ve recently discussed the >> 10 reasons to upgrade to the iPhone 6S, and how to get the best iPhone >> trade-in price to help buy an iPhone 6S. >> >> Link: >> http://9to5mac.com/2015/08/25/how-to-safely-prepare-wipe-your-iphone-for-resale-trade-in/ >> >> >> Thanks, >> Ari >> >>> On Sep 25, 2015, at 11:06 PM, Traci Duncan <[email protected]> wrote: >>> >>> Hi group, >>> >>> Sheesh, a bit of a bumpy tech ride for me today. I want to be certain I >>> have erased my iPhone 5s completely. >>> >>> I tried the easy route of reset & erase all data, but I kept getting >>> restriction passcode errors. So, I did a bit of a stupid move & put my >>> phone in recovery mode to restore. Once I saw how long that would take, I >>> used find my iPhone to erase the device. Effectively, doubling up methods >>> & complicating things. >>> >>> My phone successfully restored & updated, & acted like a lost device, which >>> needed the owner’s Apple ID & password. I went to iCloud & find my iPhone, >>> then removed my iPhone 5s from my account. >>> >>> From what I understand, my device should be erased & ready for a new owner. >>> The only information it holds for sure is my guest wireless network >>> details, because I entered them in to see if someone could start the >>> activation process. >>> >>> What is your advice so I can be certain I can turn this phone into Verizon? >>> Clean & free of personal data. >>> >>> Thank you, >>> Traci >>> >>> -- >>> The following information is important for all members of the VIPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your VIPhone list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at >>> http://www.mail-archive.com/[email protected]/. >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >> >> >> -- >> The following information is important for all members of the VIPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your VIPhone list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at >> http://www.mail-archive.com/[email protected]/. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at > http://www.mail-archive.com/[email protected]/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
