Thank you so much, icloud is fine all ready checked it, same with facetime etc. 
so I will follow your instructions for the app store and see if that solves the 
problem.  I’m sure it will let you know what happends.
 
From: [email protected] [mailto:[email protected]] On Behalf Of 
Sieghard Weitzel
Sent: January-10-16 3:07 PM
To: [email protected]
Subject: RE: apple id mix up please help?
 
Hi Zoe,
 
Here is how to do this without erasing everything:
1.       Open the App Store
2.       The “Features” tab at the bottom left should be selected, if it is 
not, double tap on it to select it.
3.       Now touch the features tab again and then swipe left, you should be on 
“Terms and Conditions”, if not, touch again the Features tab and swipe left 
again, sometimes it takes a moment for the page to load.
4.       Swipe left one more time and you should hear “Apple Id” followed by 
your Apple Id email address. Double tap on this button and you hear a tone and 
a few options pop up, you’ll find the following on the screen:
 
Apple Id – this is at thr top
Your Apple Id email address – this is o the second line or if you swipe right 
once
View Apple Id button – this is the first button you can tap
Sign Out
I forget – this is if you forgot your password and want to reset it
Cancel – to cancel out of that screen.
 
5.       You want to tap on “Sign Out”.
6.       You are now back to the main screen and where before when you swiped 
left once from Terms and Conditions you had your Apple Id, you now have a “sign 
In” button, double tap on it.
7.       You will have two options: “Use existing Apple Id” and “Create New 
Apple Id”. Double tap on “Use existing Apple Id” since your husband has an 
Apple Id already.
8.       On the next screen you have two edit fields, one to type in your 
husband’s Apple Id and then of course one for his Apple Id password. Enter 
these and tap on “OK” then he’ll be signed in with his Apple Id.
 
If he is also signed in to iMessage and Facetime with your Apple Id you have to 
go to each of them in Settings > Messages and Settings > Facetime, double tap 
on the Apple Id, sign out and sign back in with his Apple Id. Potentially you 
also want to check in Settings > iCloud and make sure he is signed in there 
with his own Apple Id.
 
 
Good luck,
Sieghard
 
[email protected] [mailto:[email protected]] On Behalf Of Zoe 
Fiogkos
Sent: Sunday, January 10, 2016 11:50 AM
To: [email protected]
Subject: RE: apple id mix up please help?
 
Hi joseph, nice to talk to you again, hope you had a great Christmas. on the 
phone it doesn’t allow me to erase 
My apple id and replace it with his when he wants to download something from 
the app store.
 
 
From: [email protected] [mailto:[email protected]] On Behalf Of 
joseph hudson
Sent: January-10-16 2:46 PM
To: [email protected]
Subject: Re: apple id mix up please help?
 
Hello, what happens whenever you remove the Apple ID that is yours one that 
pops up, and replace it with his?
Joseph Hudson
Email
[email protected]
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
https://www.facebook.com/joseph.hudson.9404
Twitter
https://twitter.com/josephhudson89 
 
FaceTime/iMessage
[email protected]
 
On Jan 10, 2016, at 1:41 PM, Zoe Fiogkos <[email protected]> wrote:
 
Hi guys
I have an iPhone 6 plus. I use to use  windows laptop to update and back up my 
iPhone.
Now I use my mac to do all the stuff I need to do with my iPhone, but the 
problem is that my husband got a free iPhone 6 and before I set it up for him I 
backed up his old iPhone on the windows laptop without signing out of my apple 
id and now everytime he tries to download something from his app store it makes 
him use my apple id even though I’ve now logged out of my apple id on the 
laptop and his iphone.
an apple id and 
any ideas how I can solve this.  On the laptop I’ve signed in with his apple id 
but still having the same problems. Help please
regards
Zoe
 
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