Hi Mike, I sent a message to my contact this morning and below is the reply I received this afternoon:
Hello Sieghard, Happy New Year to you as well. Thank you for the reminder message and apologies for the delay getting back to you. I spoke with the ScotiaOnline Mobile team and they plan to fix the issue in the next release. The next release is scheduled for March 2016. In the interim, if you have access to a desktop computer with a screenreader, you should be able to view your transactions via our ScotiaOnline web application. I will definitely share the fact that other customers who use VoiceOver on the iPhone are also impacted. Thank you for bringing this issue to our attention and helping us to improve accessibility for our customers with disabilities. If you have any other feedback please feel free to reach out. Our accessibility feedback email is accessibil...@scotiabank.com . Best regards, Monica Monica Ackermann, P.Eng. MA | Senior Manager ____________________________________________________ Scotiabank | Enabling Solutions and Support Management T. 416.933.1404 M: 416.500.1605 monica.ackerm...@scotiabank.com -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Mike Cormier Sent: Tuesday, January 12, 2016 2:44 PM To: viphone@googlegroups.com Subject: Re: Scotia bank in Canada Actually I just activated the touch ID login about a month ago and yes it is really really nice It makes it so easy to login Once they fix the little issues in the app It will be back to normal and the really good App to use Sent from my iPhone > On Jan 12, 2016, at 4:10 PM, Sieghard Weitzel <siegh...@live.ca> wrote: > > Hi Mike, > > Yes, let them know since the more people who do so the better the chances it > will get fixed. Scotia Bank has an official accessibility statement so I'm > sure it will get done hopefully sooner rather than later. > > I really liked it when Scotia Bank introduced Touch Id support. Since it's my > main bank I use a rather long and complicated password so being able to sign > in super fast with Touch Id definitely makes me want to use the app more > although if I am at home or in my office I still do all transactions like > bill payments, transfers, paying my taxes for the store etc. via the website > because I like to print the confirmation pages to my PDF printer and save > them and that is still easier and more efficient on the PC. But if I have to > do something while I'm away it's certainly possible and accessible. > > > Take care, > Sieghard > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On > Behalf Of Mike Cormier > Sent: Tuesday, January 12, 2016 10:01 AM > To: viphone@googlegroups.com > Subject: Re: Scotia bank in Canada > > Hi Sieghard > > That is exactly the same problem I am having, I will be sure to call Scotia > Bank and advise them of this. > Like you said the app is very accessible, and only this bug makes it > very frustrating > > Thanks for this information and if you find out anything that they > will fix it let us know thank you very much > > > > Sent from my iPhone > >> On Jan 12, 2016, at 2:36 AM, Sieghard Weitzel <siegh...@live.ca> wrote: >> >> Hi Mike and Victor, >> >> I am also a Scotia Bank customer and I have quite a few different accounts >> with them both for my business and my personal account, mortgage, tax free >> savings account, a personal line of credit and iTrade investment account. >> >> I also can read my balances just fine, where the second last update messed >> things up is in that if I double tap on an account I can no longer get the >> information as to what the transactions are. Voiceover reads the date and >> the amount of the deposit or withdrawel, but where it used to read what type >> of transaction it was it now no longer gives me that information. >> >> I contacted their support a few months ago because I wanted them to fix the >> few unlabeled buttons in the app and I received a very courteous and >> personalized reply from a lady who told me that she would be working with me >> to pass on my feedback to their developers and accessibility people. When >> this last thing happened I contacted her again (the was on December 9) and >> as you can see from the reply I received, I was supposed to be contacted >> again, but I have not yet heard anything and will email her again after I >> finish this message. Monica's email is at the bottom of the message and I >> will mention in my message that I have shared it with a few other users of >> the app and that she may hear from them. Maybe if a few more people send in >> their feedback they'll fix this sooner. The app is wonderfully accessible >> with the exception of a few unlabeled buttons and now the fact that it >> doesn't read me the transaction descriptions, but I'm sure they'll fix this >> sooner or later. Here now the reply I received a month ago: >> >> Hello Mr. Weitzel, >> >> Thank you for reaching out and telling me about the new issues that you >> encountered on the latest releases of the Scotia Online mobile application. >> I have forwarded your comments to the mobile application team and will get >> back to you as soon as I hear from them. I will definitely reinforce the >> urgency of the problem and find out when it can be fixed. >> >> The issues that you raised in August are currently in the queue for >> remediation but I do not have a sense yet of when they are scheduled to be >> fixed. >> >> Myself or someone from the online banking team will get in touch with you >> again before the end of the week. >> >> I apologize for the inconvenience that this has caused you and we commit to >> working with you to improve your banking experience. >> >> Yours, >> Monica >> >> Monica Ackermann, P.Eng. MA >> Senior Manager >> ____________________________________________________ >> Scotiabank >> Enabling Solutions and Support Management T. 416.933.1404 >> M: 416.500.1605 >> Email: monica.ackerm...@scotiabank.com >> >> ----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >> Behalf Of Victor Gouveia >> Sent: Sunday, January 10, 2016 6:31 PM >> To: viphone@googlegroups.com >> Subject: Re: Scotia bank in Canada >> >> Are you running the latest build of the app, because I use it all the time, >> and there's no such problem like this on my end. >> >> I'm using it on an iPhone 4S, and an iPhone 6S. >> >> >> Victor Gouveia >> Vice-President >> Training Coordinator >> VIP Tech >> Tel: 1-888-640-6661 >> Fax: 1-888-640-6669 >> Home: victor.gouv...@rogers.com >> Work: viptrain...@rogers.com >> Limiting Disabilities with Limitless Possibilities >> >> -----Original Message----- >> From: Mike Cormier >> Sent: Sunday, January 10, 2016 10:48 AM >> To: viphone@googlegroups.com >> Subject: Scotia bank in Canada >> >> Hi, >> >> Are any of you in Canada, using the Scotia Bank app, on the iPhone, >> having issues reading your account balances For about a month now, I >> cannot tell which amount belongs to what product as I read down my >> bank statement, It only reads the amount at the end of the line >> Please advise me if anybody has the same issue thank you very much >> Mike >> >> Sent from my iPhone >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara >> Quinn - 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