Hi,

Your original authorization was probably lost in the reformatting process. It's 
best to de-authorize programs like iTunes before doing a reformat.

To get the authorization back, you can de-authorize all your computers and 
re-authorize the ones you are actually using. I think you can only de-authorize 
all your computers once a year though.

Best,
Anna



> On Mar 8, 2016, at 8:38 AM, Fazil <[email protected]> wrote:
> 
> Hi, list.
> I got my laptop formattted and Windows7 reinstalled recently.
> When I went to ITune, I re-authorized this computer after formatting, 
> however, I lost my my one count out of my 5 computers. This is not a new 
> computer, I am just re-authorizing it, why did I lose my count?
> Thanks!
> 
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