Since I moved three weeks ago I had been having problems with my iPhone 6. I had dropped calls, had to say hello multiple times before anyone could hear me. Had spent more than 6 hours in three phone calls with Verizon, and there is a tower less than half a mile away that can be seen through the trees on one side of my house. I was told I was in a marginal area, however, the phone worked perfectly at the grocery store less than half a mile away, at Costco, at my old house even, as well as at church, my old church that is! Worked in the beauty shop, worked at the hospital, just my new house seemed to have problems.
Now I don't know how to change modem settings or where for my CenturyLink modem, maybe they have to do it but if so they did not during the two phone calls I made to them in the past three weeks, admitted I had problems, sent a repair person, and I know the internet occasionally blips out for a bit, had to reset it two times yesterday, bad weather here, but at the old house reset it exactly one time in two years! Verizon told us I needed a cell phone extender, it arrived, we hooked it up and no change in service on my 6 but cousin's 4 worked a lot better, especially if she was at the desk. Spent 2 hours on phone with tech person on Monday, resetting phone multiple times, going into the computer to check internet settings on the computer, turned on and off the modem. and still service for me was horrible, although the 4 my cousin was even more improved at the end of the procedure. Yesterday evening, during a thunderstorm no less got a call from Verizon and was told I needed to turn off advanced settings, to look for such and such graphic. It took me four tries to explain that I could not see any of the graphics, that I was using Voiceover and had to tell him what the cellular screen said at least 10 times before he said I needed to have advanced settings turned off, connected (three-way call) with customer service and turned advanced settings off. I don't know what difference this will make in the long run, but today I have answered three calls with clearer voice quality, made two calls, no dropouts on any calls, don't have to yell hello multiple time to be heard. However, I am still only getting 1 to 2 bars. None of the items in my settings have really changed like I was told to expect, still looks the same as before his call and for all the calls I have made in past weeks. Just putting this out there if anyone with a 6, 6S, 5SE run into this type of problem. Just what I can expect after having the 6 for nearly 2 years with advanced turned on is something I do not know as I have been in my house all day long, meeting with realtor who has now sold my old house, friend of my cousin who lives in the community, trying to catch up with e-mail that came in during storm last evening . I hope that anyone faced with similar problem of poor connections at home anyway can benefit from my story. Rose Combs roseco...@q.com -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
