Hi. I also tried to place an order on my 6 Plus using the latest version of the Amazon app and iOS 9.3.3. I wanted to change the shipping address to send a birthday present to my daughter. I also could not get beyond that screen, so I used Safari on my MBA to complete the order process. I tried the three-finger swipes to change pages and tapped anywhere I could think of to try to make it work. It simply would not.
Regards, Candie Candie D Email<mailto:[email protected]> Facebook<https://www.facebook.com/QuietDreamerCandie> Twitter<https://twitter.com/CandaceDrmr> On 6 Aug 2016, at 3:43 pm, Sieghard Weitzel <[email protected]<mailto:[email protected]>> wrote: Hi Jed, I am still undecided as to whether this is a bug or just something strange going on with your phone since you and Kolby and apparently these two Apple people to whom you spoke seem to be the only ones who have a problem. I didn't count exactly, but there must have been replies from at least a dozen people including myself who apparently can use the app just fine. I don't think you ever mentioned what phone you had. Have you tried to swipe up (or down) with three fingers to see what Voiceover says in terms of "Page 1 of 2" or "Page 2 of 3" etc.? I wonder if tthis is somehow an issue where the "Ship to this address" button is on page 1 whereas your focus is on page 2. I also can't remember if you said, but which version of iOS are you on? Is it the latest 9.3.4, an earlier version or iOS 10 Beta? Regards, Sieghard -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Jed Barton Sent: Saturday, August 6, 2016 5:24 AM To: [email protected]<mailto:[email protected]> Subject: Re: amazon app, major bug Well, i had not 1 but 2 reps try it. Both of them actually use it all the time. I got lucky, they both tried it with voiceover and the same results. I placed an order on the pc with no problem. It's certainly an app issue. On 8/6/2016 3:09 AM, M. Taylor wrote: Hello Jed, You know, I've been following this thread and a couple of things come to mind: Have you attempted to place an order from a desktop web browser, lately? I'm starting to wonder if there is something amiss with your actual Amazon account. To be honest, and I don't doubt you for a minute, I find it difficult to believe that Apple accessibility could/would confirm such a bug with a third-party app. This is to say, in order to confirm such a problem, the Apple rep would have to (1) download the app, (2) login to an Amazon account, (3) locate a product, (4) have/create payment methods, billing address, shipping addresses etc, (5) and attempt to place an order. While this is certainly possible, I don't recall any Apple rep being so involved, especially where a third party app is concerned. I suppose it is possible that you gave the rep your login credentials but, again, I cannot imagine an Apple rep accepting them if for no other than security concerns for your privacy. Having said all this, the problem still remains that you cannot complete an Amazon order. Have you changed the default display configuration on your device? This is to say, it is possible, that such modifications, assuming they are extreme enough, could corrupt the apps display aspect ratio and, consequently, prevent VoiceOver from properly focusing on available buttons. I suggest that you explore all of the device's display settings and make certain that everything is set to the default parameters--especially the screen size and font size. Also, if you have a plus size device, make certain that the Reach ability feature is disabled. One more thing, assuming that the display settings have not been modified, the next troubleshooting step I would take would be to find a sighted person, disable VoiceOver, and see if the sighted person can move forward with the purchasing process. Good Luck, Mark -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Jed Barton Sent: Friday, August 05, 2016 2:39 PM To: [email protected]<mailto:[email protected]> Subject: Re: amazon app, major bug Hey guys, Well, this is most certainly a problem, i confirmed it through apple accessibility. Even after updating my IOS, deleting the app and re-installing it, you can no longer get past the address. Basicly, the button that says select this address button, you an no longer double tap on it, it does nothing. On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote: What's on the screen before the problematic one? You may have said earlier, but I forgot. Keith -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Jed Barton Sent: Friday, August 05, 2016 3:42 PM To: [email protected]<mailto:[email protected]> Subject: Re: amazon app, major bug well, there has to be an issue why this isn't working. I even downloaded the app! On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote: I just placed an order as well without any issues. Sharonda Sent from my mobile device; please excuse any mistakes On Aug 5, 2016, at 12:14 PM, Lois Butterfield <[email protected]<mailto:[email protected]>> wrote: Okay, Jen, I just placed an order successfully through the amazon app, and it worked just fine. I tapped on the button with the right address, then I believe I tapped on a button that had my town as a link. After that, I could swipe to the add to cart button, and the rest was easy. Good luck. Lois -----Original Message----- From: Jed Barton Sent: Friday, August 05, 2016 2:50 PM To: [email protected]<mailto:[email protected]> Subject: Re: amazon app, major bug There is no reason this shouldn't work. It makes no sense. This is a huge bug that needs to be reported. Can anyone try it to see if they are having the same problem? Where it appears to get stuck, it says ship to this address button. I double tap on it, and you can't get any further. Can you guys run some tests to see if the same thing happens? On 8/5/2016 12:33 PM, Mary Otten wrote: Well, a couple of ideas. If you're really good at remembering locations of buttons, you could turn voiceover off and tap the button. Or, what I would probably do, go to Safari and Amazon and place the order from there. That's generally what I do anyway, as I find the Amazon app is nothing great. The Safari experience on the phone with the Amazon site is really pretty good in my opinion. Mary Sent from my iPhone On Aug 5, 2016, at 9:23 AM, Jed Barton <[email protected]<mailto:[email protected]>> wrote: Hey guys, Alright, i need you guys to try this. I am trying to place an order with amazon. My cart is all set. I click on the proceed to checkout button. I only have 1 address in there. It says my address, then radio button checked. Then i swipe once to the right and it says ship to this address button, so i double tap on it. I can not get anywhere further, it's useless. My thought is, when i double tap on the button, it isn't working. Is anyone else experienceing this same problem? It's extremely frustrating, cause i need to place this order. Any ideas? -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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