Hello Vicky, I am so sorry to learn of your problem. Wow!
As Sieghard suggested, you really should take the phone into an Apple Store. However, if that is not an option, to answer your question, using the Mac, Yes, you will be able to successfully erase and restore the phone via iTunes. Were I you, however, I would make certain that I had a good pear of eyes with me, just in case there is a problem. I'm curious, how many times did you attempt to enter the unlock password to your phone before trouble began? Also, to your recollection, did you have the phone set to erase all data after 10 failed attempts? Please keep us posted on this. Mark -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Vicki Ratcliffe Sent: Saturday, August 27, 2016 4:28 PM To: [email protected] Subject: Can not enter pass code on iPhone Perhaps someone can write to me off list at [email protected] to give suggestions. Yesterday I had my iPhone 5 on and when taking Amtrak home charged the phone. When starting to charge it, I noticed that there was not any speech and I tried to enter the pass code when the screen reader finally worked. When plugging the phone in to the mac today, it said “iphone disabled” and even last night after the speech came on, I could not enter a code. The phone is backed up to iTunes but iTunes does not connect to it using the mac since I can not enter the pass code. Calling Apple, I learned that I would have to erase the phone and then restore it through iTunes. Will voiceover work using recovery mode or what is the best way to erase and restore the phone. I have not forgotten the code at all but now do not have use of a phone. Thanks for any input that you can provide. Vicki Ratcliffe -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
