David Goldfield, Assistive Technology Specialist
Feel free to visit my Web site WWW.DavidGoldfield.Info The following is a note which I sent to Apple Accessibility concerning a problem where I am unable to use enhanced Siri voices with VoiceOver on iOS 10. If any of you have a fix for this problem, I'd be grateful for a solution. Hello. I am writing concerning a problem which I am unable to solve. This issue concerns an iPhone 6S, 64 GB model. The same problem has affected a family member who owns an iPhone 6, 128 GB. Here are the details of my device and the problem I am experiencing. I am visually impaired and use VoiceOver for access. I use the U.S. Siri enhanced male voice. My iPhone 6S initially came preinstalled with iOS 9. Its speed and overall performance were extremely satisfactory using VoiceOver. When iOS 10 was publicly released, I downloaded and installed it onto my 6S. I noticed that some apps took a longer time to load. I also noticed a slightly longer than usual delay when performing the two-finger scrub gesture to move back to the previous screen. While I wouldn't say that the delays were unacceptable, I admit to being disappointed at the difference in performance on a phone which is still a very recent model. I decided to perform a complete reset and erase, followed by a restore from a recent iTunes backup, hoping that doing so might increase my phone's performance. After performing the restore from iTunes, I noticed that there was no difference in my phone's performance. However, I was unable to switch to the enhanced Siri voices with VoiceOver as these voices were no longer listed as available choices. While it was possible to set VoiceOver to any of the Siri voices, these were just the lower-quality voices. The enhanced voices no longer appeared as possible choices. Please understand that these enhanced Siri voices were available to me when I initially upgraded from iOS 9 to iOS 10. They disappeared when I performed a reset and restore on my phone. This is very troubling to me as these are my favorite voices and I very much prefer them over the other voices from Nuance and I would very much like them back. As I indicated, another family member who also uses VoiceOver is experiencing the same problem with his iPhone 6. If there is a way to return these voices to my phone, I would appreciate learning how this is done. If this is a bug due to resetting or restoring the device, I would greatly appreciate it if Apple could investigate the cause of the problem. Many thanks. -- David Goldfield, Assistive Technology Specialist Feel free to visit my Web site WWW.DavidGoldfield.Info You are invited to visit the moderator's Web site at WWW.DavidGoldfield.Info for additional resources and information about assistive technology training services. To unsubscribe from this list, please email blind-philly-comp-requ...@freelists.org with the word unsubscribe in the subject line. To subscribe from another email address, send email to blind-philly-comp-requ...@freelists.org with the word subscribe in the subject line. To contact the list administrator, please email blind-philly-comp-moderat...@freelists.org -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.