Hi, My partner received an iPhone 7 for Christmas and during the set up process she enabled two factor authentication submitting her mobile phone number on which to receive the verification codes.
Unfortunately, a couple of days later, upon trying to purchase music from the iTunes store on her PC running Windows 7 she received, as expected, a verification code on her phone. The first thing she was asked was whether she wanted to allow the sign-in on another device to which she double tapped allow. She was then presented with a six figure verification code which she entered into the edit boxes in iTunes. She then got an error to say the code was not valid. We requested a new code and this time I tried the process with the same result. Upon looking at the Q and As on the Apple website regarding two factor authentication it seemed to imply that the Windows PC needed the iCloud control panel installed which my partner currently doesn't have. We therefore installed it and again tried to sign in but have had exactly the same result. This means my partner is currently unable to purchase anything using her computer. We called Apple support and they have recommended she turns off two factor authentication as they have told her that a Windows PC cannot be a trusted device - only an Apple product can. They did offer to put her through to the disability helpline but they advised her they only deal with Apple products and as she was having problems with a Windows based one they wouldn't take her call. I will just say here that I, only a couple of weeks ago, also set up two factor authentication and I have had no problem whatsoever. Please can someone advise the best way for my partner to proceed? With thanks and here's hoping, Andrew -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
