Kimberley,
I very rarely lock my phone. I merely put it to sleep. so, though this is 
doubtless a bug, would you try doing that and see if your keyboard will come 
back for you? by locking the phone, I mean, getting that "iPhone shutting down" 
message. perhaps, I had misunderstood you…

as for when it started, I have had issues with the on screen keyboard and, 
indeed, the Bluetooth keyboard, ever since iOS 10, at least!

sorry I can't help, but if you find a solution, do let me know!
Sandy

sent from the dark side of the moon

> On 15 Feb 2017, at 16:28, Kimber Gardner <kimbersinbox1...@gmail.com> wrote:
> 
> Hi all,
> 
> I thought I had fixed my problem of the disappearing onscreen
> keyboard, but it seems not. I can get the keyboard to show by turning
> on my bt keyboard and pressing the show/hide onscreen keyboard key.
> When I do that the keyboard will remain visible until I lock the
> phone. Once I lock the phone the keyboard becomes hidden again and
> won't display until I repeat the process I described. This is
> incredibly frustrating! Also it's a problem I nevwer saw before
> yesterday. What could have triggered it?
> 
> 
> 
> -- 
> Kimberly
> 
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