Keith,

I was able to unlock the watch, and still no key pad, so I reset my watch, and 
paired it again.
I then was able to update. Something was malfunctioning.
Thanks again for your time

> On Feb 25, 2017, at 12:17 PM, Kramlinger, Keith G., M.D. 
> <kramlinger.ke...@mayo.edu> wrote:
> 
> If I remember correctly, you need to enter the watch passcode on the watch 
> itself. This can be tricky because you probably have it on the charger at the 
> time you're being asked to enter the passcode. I may be wrong, but the 
> message to enter the passcode is coming through on the phone, but you need to 
> go to the watch being attached to the charger to enter the watch passcode on 
> the watch itself, and not on the phone (or before you take the watch off of 
> your wrist to attach it to the charger for the download to work).. It wan'ts 
> to know you're the watch owner 
> 
> I caution that I may be remembering this wrongly, but I do remember that at 
> some point I needed to enter the watch passcode on the watch, and not on the 
> phone.
> 
> Keith
> 
> 
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Paul Sandoval
> Sent: Saturday, February 25, 2017 10:31 AM
> To: viphone@googlegroups.com
> Subject: Re: trouble updating Apple Watch
> 
> Hi Keith,
> 
> Thanks for the suggestion, no joy. I’m still not getting a keypad on the 
> phone.
> 
>> On Feb 25, 2017, at 9:27 AM, Kramlinger, Keith G., M.D. 
>> <kramlinger.ke...@mayo.edu> wrote:
>> 
>> Try entering the watch passcode on the watch. Keith
>> 
>> -----Original Message-----
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Paul Sandoval
>> Sent: Saturday, February 25, 2017 10:19 AM
>> To: viphone@googlegroups.com
>> Subject: trouble updating Apple Watch
>> 
>> Hi everyone,
>> 
>> I just purchased a new Apple Watch yesterday and it has software version 3.1 
>> running on it. I see there is an update to 3.13, and I am attempting to 
>> update to it.
>> The problem comes in when I am to enter my pass code on my iPhone. No key 
>> pad shows up. I’ve even connected a bluetooth keyboard(which was not 
>> originally paired with the phone). Even the bluetooth keyboard is unable to 
>> enter numbers in this pass code box. Do I need to reset the watch, and will 
>> this help? I’ve never seen this issue on my phone in over a year. 
>> 
>> 
>> Thanks for your time.
>> 
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