Just to let the list know what happened. We never found out how the account
became disabled but the only way to get it enabled once again was to call
Apple support and they were able to do this after verifying the identity of
the caller. It had nothing to do with the two factor authentication. But I
certainly now know how that works.
Marie
-----Original Message-----
From: Mohib Anwar Rafay
Sent: Sunday, March 26, 2017 10:56 AM
To: [email protected]
Subject: Re: Apple ID
one suggestion came through my mind, just change the password of the apple
ID.
On 3/26/17, Marie <[email protected]> wrote:
Well she is sighted but not tech savvy at all. Her husband set up the
Iphone
and the IPad and I have now discovered that the two factor authentication
is
on and she knows nothing about it nor do I. what would be our next step?
Thanks.
From: Richard Turner
Sent: Saturday, March 25, 2017 12:04 PM
To: [email protected]
Subject: Re: Apple ID
She should call Apple Accessibility.
On Mar 25, 2017, at 11:36 AM, Marie <[email protected]> wrote:
I have a friend who has really got her phone in a mess. When she goes
into
the app store it says her ID is disabled. How can she enable it?
Thanks
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