hi Paul,
The only workaround I have found is to use my Apple Bluetooth keyboard and then 
when I have finished Press the top right hand key which makes the on-board 
keyboard visible. then I turn off my Apple keyboard. generally speaking, this 
works!
Good luck to you and your friend! Sandy

sent from the dark side of the moon

> On 17 Apr 2017, at 23:17, Paul Ferrara <paul.ferr...@twc.com> wrote:
> 
> Hello, I was asked a question today and could not give a correct answer.
> Apparently a work colleague bought an Apple wireless keyboard and uses it and 
> now cannot type using the on screen keyboard.
> I looked at the phone in question and, sure enough, no keyboard showing.
>  
> Please advise.
>  
> Thanks.
>  
> Paul
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