Hello John,

By soft keypad, I simply meant the default keypad that is used on iPHone as 
opposed to a Bluetooth hardware keyboard.

No, I do not find anything confusing about listening to the various 
sounds/VoiceOver during the selection prompts.  In fact, I just confirmed an 
upcoming doctor appointment, about 20 minutes ago, and found it easy enough.  

I'll say this, it does take some getting used to, in comparison to the 
old-style legacy phones that were the standard over 10 years ago.  

I think it just takes practice.

Mark  

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
John J. Fioravanti, Jr.
Sent: Thursday, August 10, 2017 7:06 PM
To: viphone@googlegroups.com
Subject: RE: choosing an option when receiving a call

What do you mean by a soft keypad? Also, doesn't the repeating of the options 
distract you from hearing the numbers?
Thanks. 

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M. Taylor
Sent: Thursday, August 10, 2017 9:27 PM
To: viphone@googlegroups.com
Subject: RE: choosing an option when receiving a call

Hello John, 

I believe you are referring to a phone tree.  

I receive such calls often, on my iPhone 6 Plus; for example to confirm 
upcoming doctor appointments.  To date, I can easily hear the numbers on the 
iPhone soft keypad, before selecting an option.   When moving my finger around 
the keypad, I hear VoiceOver say the digit, currently in focus.

The only challenge I have, sometimes, is when I take such a call with a 
headset.  This is because the screen will lock while I’m waiting for the 
appropriate prompt to be offered.  My workaround is to frequently touch a 
corner of the display in order to keep it awake.

Mark


From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
John J. Fioravanti, Jr.
Sent: Thursday, August 10, 2017 6:01 PM
To: viphone@googlegroups.com
Subject: choosing an option when receiving a call

Hi:
When receiving a call on the iPhone6 which requires me to choose an option, (1 
for the sales department, 2 for technical support, etc.) the options speak 
repeatedly and I can't hear the numbers on the keypad to make a choice. Has 
anyone figured out a solution to this?
Thanks. 
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