Wow, I agree with Robin, I have seen such Windows pop up from time to time and 
these are complete and total scams, there is not a single grain of real tech 
support involved.
You are lucky if you got away with this the way you did, they could have just 
as well encrypted your entire computer and asked you to pay them a few hundred 
dollars of ransom.
As Robin said, always call tech support numbers you know are from Microsoft, 
Apple or whatever.
This is just one step removed from connecting somebody to your computer who 
calls you and agressively tells you that he is from Microsoft and you have to 
immediately give them access to your computer because of a problem that has 
been identified. Tell a guy like that no and he'll threaten you with Trump 
himself launching a nuclear missile directly into your living room window, I 
really love these calls because I just laugh and tell them they are so stupid 
to think I would fall for their scam.

Regards,
Sieghard

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Robin Frost
Sent: Friday, August 11, 2017 4:17 PM
To: viphone@googlegroups.com
Subject: Re: Word of caution, remote computer repair

Hi,
With all due respect I find this account somewhat confusing.  It is unclear 
whether you were researching providers of this sort of service or something 
other. Either way I can’t fathom why you’d call any number that would be 
offered to you via a pop-up. And given that both Microsoft and Apple both have 
help desks offering support to those with vision impairments using assistive 
technology why one wouldn’t start there when seeking a resolution is beyond me. 
 Either way I hope post incidents all security scans turn up normal and that 
there’s no other nefarious activity associated with your accounts.
Robin


From: Bill Outman
Sent: Friday, August 11, 2017 7:04 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Word of caution, remote computer repair

Good evening.

I realize this may not be strictly on topic, but it’s an issue we could face 
with our technology.  This applies no matter what operating system our 
technology is using, or no matter whether we are in the U. S. or overseas.

Having remote repair and tech support is an attractive idea, but it is frought 
with operators who are less than top flight in their business dealings, even if 
their work has technical merit, or in some cases are outright fraudulent.  The 
company I dealt with last weekend appears to fall into the former category, but 
was such that they missed a chance to earn my trust and money.

It all started Saturday when doing a Google search on my Windows laptop, which 
had been giving me difficulty with crashes during the last couple months and 
had been sluggish for a good while.  I got a pop up directing me to call Ms 
Tech Support at a certain toll free number, but when I called it turned out to 
be an independent firm called Itech Services, also going by, I found out later, 
by the name Agile.  They said they were both MS and Apple certified techs.  
They then aggressively sold me into a tech support contract and took a larg 
lump sum payment for everything before doing the repairs, entailing malware 
removal, correction of application errors and firewall installation.  These 
seemed to go smoothly, though the attention to accessibility was rather 
lacking, and they left my email disabled the first time, requiring a Sunday 
session with them.

While giving me an invoice with the basics of the transaction, they did not 
provide contract terms or fully document their work for me so I could have it 
double checked both for quality and fair market value.  During the follow up 
they were unclear about their location, saying they were headquartered in 
Virginia, but not specific about where and immediately saying email and phone 
were the only available contacts.  They also couldn’t clearly explain the law 
for data protection they said they operate under.

All of this is to say that all these factors broke trust to the point it 
negated their potential work quality and trustworthyness.  So I sent them a 
cancellation email yesterday detailing the types of problems I’ve listed here, 
went to my bank to put in a claim on them, and got a temporary credit to my 
account.  Today Itech called back and I further explained my reasons for 
cancellation, and eventually got an agreement for a full refund, though at 
first they wanted to retain the technician charge.  I said though their other 
issues had negated the value.  The rep I spoke to today didn’t seem at first to 
understand fully my objections, saying that the more detailed information I 
wanted had been sent to me, perhaps I hadn’t checked my email.  I said no, all 
I had gotten was the follow up emails and the digital signature message.  He 
also dodged around my objection that they said in the pop up they were MS Tech 
Support, which was the original sin, focusing on the idea the phone number was 
localized.

While it isn’t a problem in itself, everyone I had spoken to during my dealings 
with them spoke English as a second language, though using American names,and I 
noticed some of the emails had portions that were not standard American 
English, though signed under an American sounding name from the customer 
service department.

If they had been better at adhering to what should be standard business 
practice, especially in this sensitive field, I may have been willing to 
negotiate with them.

So while this appears to have not caused any serious harm, caution is clearly 
advised.

Bill Outman
Daytona Beach, fFlorida, U. S. A.


I might have been willing to negotiate with them if they had been more above 
board, rather than sloppy and perhaps borderline illegal.


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