My problem isn't with where you live, it's when you can't communicate well enough with someone who doesn't speak your language, which I don't, so that the communications just don't get where they need to be. And no, you don't pick a carrier when you do the ordering process with Apple. I got all the way to having the stuff in my shopping bag, so that the next step would've been to pay. So no carrier selection. I should add that I was not rude or nasty to the representative. We just were not communicating. She seemed to say one thing, and then when I would repeat back what I understood her 12 said, the story changed and changed back. So, I think we have a language issue, something that I have not experienced with US based representatives. That isn't to say that they're all geniuses. I'm not a genius. But I do like to be able to have a good feeling that the communications between me and the representative have been 100% clear. That doesn't mean you can't get wrong info, it just takes the language issue out of the equation. Mary
Sent from my iPhone > On Sep 17, 2017, at 1:48 PM, Sieghard Weitzel <[email protected]> wrote: > > Hi Mary, > > Have you tried ordering from Apple to see if at some point during the process > it will ask you to pick a carrier? No harm in giving it a try, you can always > stop before finalizing the order. > As for overseas support, no company will get rid of it because here in North > America they have to pay their support agents 10 times as much. Having said > this I would like to defend the overseas support agents, first of all, they > can only be as good as the training they get and secondly I have had some of > them who were awesome and I have dealt with north american based support > where they had no clue, either. Apple is one such example, the few times I > called Apple Accessible it was pretty good, but I have called the general > sales line and dealt with people who were in the US who had absolutely no > clue whatsoever what I or they for that matter were talking about. > My wife is from the Philippines and her sister works for a call centre now > and over there that is almost akin to being a lawyer or doctor here, if you > end up working at a factory 6 days a week for $8 a day assemblind the items > we all want cheap it's a lot worse, my wife has done it when she was younger > so I do know a bit what I am talking about and hopefully you all keep this in > mind the next time before you feel like giving one of these people a hard > time; it's not their fault they were born there or that our wealthy > corporations go there for cheap labour so our welathy society can buy a $20 > bluetooth headset on Amazon. > > Regards, > Sieghard > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Mary Otten > Sent: Sunday, September 17, 2017 1:38 PM > To: [email protected]; [email protected] > Subject: Confused about ordering the watch from Apple versus from my carrier > > I suppose this might not be on topic, but it is about the new watch, so > maybe. I'm trying to figure out if I'm going to have to go through T-Mobile, > or if there is any advantage in so doing, versus ordering straight from > Apple. Ordering from Apple looks easy right from my phone. I called T-Mobile > today, which was stupid I suppose, because I got one of those folks overseas, > and we clearly were not communicating well. She told me one thing and then > seem to contradict herself twice, so I hung up and I guess I will call them > again tomorrow. I would just assume do it through Apple and get AppleCare, > but I want to make sure I would get the three month free trial at Cetera. And > there might be other advantages. Has anyone ordered the watch straight from > Apple? And do you understand any differences between going that way or going > through your carrier? I hope when I call T-Mobile tomorrow I get somebody in > the US. I had pretty good luck with that before, but last week, I got another > one of those overseas people who was clueless, screwed up an order changing > my data plan, and I had to call back and get tech-support from the United > States, thank God. I thought T-Mobile was getting rid of their overseas > support folks. > > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
