Have you tried disabling the smart sensors? If not a solution, it might be diagnostic.
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sieghard Weitzel Sent: Sunday, November 19, 2017 5:09 AM To: viphone@googlegroups.com Subject: RE: Bluetooth earpieces continuing to disconnect from iPhones I get this very rarely with my Edge, but it was never enough to cause me any worry. What does cause me a lot more concern is the fact that my Voyager Edge might be defective. When I turn it on the phone connects fine, Voiceover comes through the earpiece but when I try to play a book from Audible or music in the music app, it starts playing for a fraction of a second and then it stops. When I check the play button has gone back to pause. It’s almost as if the sensor in the headset might not work properly and it thinks it’s not in my ear. Interestingly enough if I forget the device and then pair it again it works, but usually only until I turn off the headset and turn it back on, then it’s back to doing this and each time my only work-around is to forget the Edge and pair it again which is of corse also a pain in the ear so to speak. I’ll have to give Plantronics support a call, I originally bought the Edge on Amazon, but this one is already a replacement for my first one where after a couple of months the microphones decided to stop working, the earpiece worked just fine for playback, but it would not understand any SIRI commands and if somebody called me they simply would not hear me, almost as if it was muted which it was not. I called Plantronics and they replaced it without fuss, but if this defective replacement is now also defective it will be interesting to see what they do. I like the earpiece, but it doesn’t give me too much confidence in the quality. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Mary Otten Sent: Saturday, November 18, 2017 6:29 PM To: viphone@googlegroups.com Subject: Re: Bluetooth earpieces continuing to disconnect from iPhones I have a voyager legend. And I have an iPhone 7 Plus. Unfortunately, while I don’t use Bluetooth every day all the time, I do use it fairly often. And I have not experienced this problem. It sounds like something you really need to talk with Apple about. I hope you have AppleCare. Mary Sent from my iPhone On Nov 18, 2017, at 6:20 PM, Cristóbal <crismuno...@gmail.com> wrote: Hello list, So, I’m in the process of trying out a couple of new earpieces to replace my Plantronics Voyager Edge. I’ve got them both connected to my personal iPhone SE and business 5S. Both phones have been updated to iOS 11.x. Although, this issue has been around with previous iOS versions. Maybe at the same rate or perhaps I’m just noticing it more now and am less patient considering this is occurring on both new earpieces, but on both phones, the bluetooth connection keeps dropping with both of these earpieces. I’m always getting a phone one/ phone two disconnected/ phone one/phone two connected notice in my ear which is annoying to say the least. I used to get this on my old Edge, but I thought maybe it was a function of the edge needing to be replaced. I’m not so certain anymore. I also have a pair of Aftershokz Trekz Titanium bone conduction headphones only connected to my personal SE that gives me a bluetooth disconnected/bluetooth connected message as well. In fact, I got a warranty replacement for the Trekz since the first headphones kept on dropping the bluetooth, but these new ones are doing the same thing. To be clear, I do recall this occurring on prior iPhones I’ve owned and since it’s happening on all devices, I’m pretty certain it’s not an issue with one particular phone or earpiece. In this case, a Voyager 5200 and Voyager 3200 along with the Voyager Edge and Trekz. My impression is that the 3200 is disconnecting more frequently than the 5200, but that could just be me. I have done the whole forget this device on both phones and re-pared, but still the same issue. Bluetooth doesn’t seem to drop while using the earpieces (in a phone call or streaming audio of some sort), but rather when the phones are inactive. In my pocket, on the desk etc. Also if I wake the phone and try to unlock will the connection drop every now and then. On my trekz, the connection is always reestablished on its own right away, but with both these new voyager earpieces, I find myself having to press the talk button to trigger whatever needs to be triggered for the connection to be reestablished. Considering that I’m experiencing this issue with multiple earpieces and on multiple devices, I don’t know what to do since it doesn’t seem to be device specific. Phones are up to date, firmware on the earpieces that have firmware are updated and so on. Is anyone else dealing with this rather annoying problem and do they have or know of a fix for it? Thanks, -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. 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Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. 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