Hi alan, I'm sorry you couldn't get enough volume on the 7 to make a good recording. I was getting similar performance on the X and the 5s, though I didn't do all that much with either one. Given that, I would have expected performance to be more consistent. I'm glad you were able to fix the problewm with the app at least. And now you know more than you ever wanted to about screen recording. LOL
All the best, Anna > On Mar 5, 2018, at 6:36 PM, Alan Lemly <wale...@gmail.com> wrote: > > Hi Anna, > > Well, it's been a learning experience although my final comment is that the > screen recorder at least on my iPhone 7 doesn't record the Voiceover audio > loud enough to be usable. Apple Accessibility was very helpful at making some > suggestions and the main thing they helped me with is to turn off my audio > ducking setting. Audio ducking has never really worked all that well for me > and has consistently been a problem causer with Voiceover. I noticed that > when I turned off audio ducking and restarted my phone, the app that had the > problem which I was trying to record in order to submit to their Support, now > works correctly. I'm leaving audio ducking off going forward. > > I will end this thread by saying that the screen recorder just doesn't work > right on my iPhone 7. With wired earpods connected, I hear Voiceover just > fine when recording but since audio output is going to the earpods, nothing > spoken by Voiceover gets recorded. When I disconnect the earpods and try > another screen recording with my volume turned all the way up, I can just > barely hear Voiceover enough to generate the recording but the volume is so > low on that recording that it could not be submitted to anyone for support > purposes. I told this to Apple Accessibility but my sense is that different > devices are getting different results with the screen recorder. My support > rep has an iPhone X and she seems to be getting pretty good results. Why am I > not surprised that their latest $1000+ device works the best. I believe > you're getting similar results. > > At least I figured out the issue with my app and no longer need a screen > recording. Thanks so much for your help with this thread. > > Alan > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf > Of Woody Anna Dresner > Sent: Monday, March 05, 2018 12:23 PM > To: VIPhone Mailing List > Subject: Re: Help Needed with Screen Recording not Capturing Audio > > Hi Alan, > > Try turning up the volume while VoiceOver is speaking through the earpiece. > You probably can't get it as loud as would be ideal, but you may be able to > get it to a tolerable level. That was my experience > > Best, > Anna > > > > > > On Mar 5, 2018, at 11:31 AM, Alan Lemly <wale...@gmail.com > <mailto:wale...@gmail.com>> wrote: > > Anna, > > Thanks for your help. This is the sort of frustrating inconsistency with iOS > and its various devices that I find most offputting When I follow the steps > you outlined and leave my wired earpods plugged in, I hear Voiceover just > fine through them as I'm making the recording but none of the Voiceover audio > is picked up in the recording. I can hear that the microphone is on because > the low level hiss is picked up but none of the spoken Voiceover words are > recorded. If I have no earpods connected and try to screen record, I can't > hear any audio so that making the recording is all but impossible as I'm not > getting any audible feedback. When I play that recording within the photos > app, I can just barely hear the Voiceover audio but it certainly isn't loud > enough to submit it to anyone for tech support with a Voiceover issue. > > I guess I'm stuck either writing Apple Accessibility, opening a case with > AppleCare, or going to the Apple Store. Any of these options will take > considerable time which I find exceedingly frustrating. > > Is anyone else having a problem similar to mine or did I just dream a past > similar thread? > > Alan > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf > Of Woody Anna Dresner > Sent: Monday, March 05, 2018 10:54 AM > To: VIPhone Mailing List > Subject: Re: Help Needed with Screen Recording not Capturing Audio > > Hi Alan, > > I have an iPhone X. I didn't have a luck-up when I turned on the mic. When I > do a recording, VoiceOver gets quieter; I think it goes to the earpiece - but > it doesn't stop altogether. I tried the same thing with a 5s and had the same > results. Maybe try restarting your phone to see if you'll have better luck. > > Best, > Anna > > > > > > > On Mar 5, 2018, at 10:28 AM, Alan Lemly <wale...@gmail.com > <mailto:wale...@gmail.com>> wrote: > > Anna, > > Thanks so much for the quick reply. The funny thing is that when I follow > your instructions and turn the microphone on,Voiceover goes quiet and I have > to lock my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall > reading about an issue with the screen recorder and maybe I've just stepped > into it. I really want to be able to use this feature to record video with > the Voiceover audio but I'm either still leaving off a step or something is > not working right. > > Thanks again. > > Alan > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf > Of Woody Anna Dresner > Sent: Monday, March 05, 2018 9:31 AM > To: VIPhone Mailing List > Subject: Re: Help Needed with Screen Recording not Capturing Audio > > Hi alan, > > It sounds like the mic was off during the recording. To turn it on, press > hard on the Screen Recording button if you have 3D Touch, or double-tap and > hold it, flick to Open Controls, and double-tap. You'll be able to turn the > mic on on the screen that opens. Once it's on, it should be on for all future > recordings unless you turn it off. > > Best, > Anna > > > > > > > > On Mar 5, 2018, at 9:24 AM, Alan Lemly <wale...@gmail.com > <mailto:wale...@gmail.com>> wrote: > > Hello List, > > I apologize if this has already been addressed but it wasn't pertinent to me > then if it has. > > I'm reporting an issue with one of my apps and their support person has asked > that I capture a screen recording that plays the video and audio of what I'm > experiencing. I added the screen recorder control to control center as > explained in the Apple Support article and used it to record a one plus > minute session with the app in question. However, when I retrieved and played > the video from the Photos app, no audio was captured. Is there a bug causing > this issue or is there some step I omitted that is needed to also capture the > audio? > > I would very much appreciate any assistance so I can submit a recording which > also contains audio. > > Alan Lemly > > -- > The following information is important for all members of the V iPhone list > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroupscom > <mailto:viphone@googlegroupscom>. > Visit this group at https://groups.google.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com>. > Visit this group at https://groupsgoogle.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the V iPhone list > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroupscom>. > Visit this group at https://groups.google.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com>. > Visit this group at https://groups.google.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the V iPhone list > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroupscom>. > Visit this group at https://groups.google.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscribe@googlegroupscom>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com>. > Visit this group at https://groups.google.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the V iPhone list > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroupscom>. > Visit this group at https://groups.google.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
