Hello Pam,
It is possible that you may have one of the defective I Phone 8 models that
Apple has recalled.
I will paste in the text to an article that references this matter along with
its link.
It sounds to me that the non-responsive Home button may be a symptom of the
faulty logic board described in the article.
Mark
Apple Issues Recall For Defective iPhone 8, Offers Free Repair With Outrageous
Caveat
Jean Baptiste Su
Jean Baptiste Su Contributor i
Enterprise & Cloud Vice-President and Principal Analyst at Atherton
Research
For seven months, Apple shipped iPhone 8 devices - originally launched last
September - with a defective logic board. (AP Photo/Marcio Jose Sanchez)
Apple has found that a small percentage of iPhone 8 devices have a defective
logic board that hosts the phone's main electronic components, including the
microprocessor (or the device's brain), the memory and the wireless chip.
The affected devices that were sold between September 2017 and March 2018 in
Australia, China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S. may
experience unexpected restarts, a frozen screen, or won't even turn on.
Apple will not repair previously damaged iPhone 8
The logic board of the Apple iPhone 8 with the A11 microprocessor and
Qualcomm's 4G modem.iFixIt
Apple said it will repair eligible devices free of charge but with a major
caveat: If your iPhone 8 has any damage that could impair the ability to
complete the repair, such as a cracked screen, you will have to fix it before
Apple will change the defective logic board.
This is quite outrageous as Apple could claim that even the tiniest flaw that
has nothing to do with the defective logic board, like a minor screen crack, a
defective button or a crack in the back of the device, would need to be fixed
first, incurring hundreds of dollars in repair just to be able to fix your
faulty iPhone 8.
Owners of a defective iPhone 8 will either have the choice to pay hundreds of
dollars to fix their phone to finally have a properly working iPhone or opt to
keep their faulty iPhone 8.
To find out if your device is affected by a dodgy logic board, use the serial
number checker here. iPhone 8 Plus models or other iPhone models are not
affected by the buggy board.
Atherton Research's Take
It's outrageous that Apple refuses to fix the defective logic board (or a dodgy
battery in the case of older iPhones) from a previously damaged iPhone 8.
Yes, a cracked screen can make it harder for a service specialist to open the
defective device and then put it back together.
But how much would that really cost the most valuable company in the world -
Apple is now valued at over a $1.1 trillion - to also repair the cracked screen
or even replace the faulty device altogether, especially, as Apple puts it,
that only "a small percentage of iPhone 8 devices" are affected by the
manufacturing defect?
Come on Apple, don't let your users down again. Make the right choice and fix
all the defective iPhone 8 devices, no questions asked.
Not only because it's the right thing to do and that you can easily afford it,
but also because it's just good business sense.
Original Article at:
https://www.forbes.com/sites/jeanbaptiste/2018/09/04/apple-issues-recall-for-defective-iphone-8-offers-free-repair-with-outrageous-caveat/#724968e56449
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
Ekstrand, Pamela A. -ND
Sent: Thursday, September 06, 2018 3:33 PM
To: [email protected]
Subject: Home Button on iPhone 8 Sometimes Not Responsive
Hi,
I have twice now had the home button on my iPhone 8 become non-responsive,
meaning that if I try to press it to get to my home screen or try to use the
fingerprint identification, there is no feedback at all. It just feels like I
am touching anywhere else on the screen.
After trying it several times, it has so far started working again. It worked
fine for about two weeks between the two times where I had an issue.
I'm just wondering if anyone else has had this problem, or if anyone has any
suggestions short of taking it to an Apple store. Unfortunately I don't have
one near me.
Thanks,
Pam
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