Hi Marie, I’m sorry to hear about your problems with the face id. I had the same problem, and wow, can that be annoying! It was actually driving me crazy! Did you ever call Apple? If so, can I ask you what they told you? Have you tried going back to the home screen when the face id doesn’t work, and when it continuously asks for your passcode? I now find when it asks me for my pass code, and if I swipe up from the very bottom of the screen just a little until I feel the first vibration, and lift my finger, I can then try the face id option again, and the majority of the time it will unlock the phone. I’ve also noticed if I hold my phone up to my face with my left hand, the phone will not unlock, but if I hold up the phone with my right hand, I have a much better chance of unlocking the phone. Strange I know, but it is what it is! Smile! Matter of fact, I also had a difficult time when I was setting up face id myself, I was setting up the face id feature holding the phone in my left hand, and VO kept telling me face id is not available on this device, so I thought ok I’m going to try this for the fourth time, and I used my right hand then, and sure enough, the face id feature was accepted. Who knows, but I must not be holding the phone directly in front of my face when using my left hand. Go figure. Smile! I would like to know how your phone is now working though. Janet
Janet From: [email protected] [mailto:[email protected]] On Behalf Of Marie N. Sent: Tuesday, November 20, 2018 11:24 PM To: [email protected] Subject: Re: Passcode issues It seems to recognize the fingerprint fairly consistently but even so, the constant need to use the finger print or the passcode is too demanding. I no longer ever take the 6S out of the house so I have turned the passcode off on that phone. But I recently got an IPhone X and if not in decent light, the face ID does not work and it seems that it requires a code or ID every time the screen locks and this is ridiculous. If no one has any ideas, I will call accessibility tomorrow and see what they might suggest. Marie From: Sieghard Weitzel Sent: Tuesday, November 20, 2018 9:00 PM To: [email protected] Subject: RE: Passcode issues Hello Marie, I have not noticed that my phone asks me for a passcode more than before. Is it maybe that your fingerprint is not recognized? From: [email protected] <[email protected]> On Behalf Of Marie N. Sent: Tuesday, November 20, 2018 8:55 PM To: VIPhone <[email protected]> Subject: Passcode issues In the past, as I remember it, you only needed to enter the passcode when powering up or after around 40 minutes of inactivity. Now it seems I have to enter the darn thing constantly. Is there any setting that will reduce the need to enter the code so often? In the passcode setting there is a section about when it is required and the one and only option is “immediately”. why is that the only selection and is there any way to change it? Please help me with this before I lose my mind totally. LOL Thanks, Marie -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]<mailto:[email protected]>. To post to this group, send email to [email protected]<mailto:[email protected]>. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
