Hi Sieghard,
This current issue I’m having has nothing to do with just downloading a 
particular app.  This update I am referring to is my Apple update settings, in 
which when I try to login, the phone is not accepting my current password.  If 
I can’t sign in to update my Apple settings, I will not be able to use some 
account services on my phone.  I firmly believe all these issues I’m having is 
because my new xr phone has the old phone 6 settings.  I will have to set up my 
xr phone once again as a new phone.  Even though, an Apple rep and I set the xr 
phone up as a new phone last week, unknown to myself, the phone 6 was connected 
to my xr phone, and the reason I say this is because my new xr phone is working 
exactly like my phone 6, in which is very poorly.

Janet


From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Sieghard Weitzel
Sent: Saturday, November 24, 2018 11:29 PM
To: viphone@googlegroups.com
Subject: RE: Changing An Old Apple Id.

If you are talking about an app update I assume the problem is that you may 
have originally purchased or downloaded the app with the old Apple Id. If you 
know what app it is I would simply delete it and redownload it and all should 
be good.


From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of janet 
gross
Sent: Saturday, November 24, 2018 9:38 AM
To: 'viphone@googlegroups.com' <viphone@googlegroups.com>
Subject: Changing An Old Apple Id.

Hi All,

Ok, I followed the instructions by signing out, and signing back in, and that 
was successful.  I am still getting the same message though.  On the home 
screen, it says there is one update available. So I go in to the setting's app, 
and tap on the update Apple id settings.  It says I have to sign in to update 
my Apple id settings, or some services will not be available until I sign in 
again.  When I tap on the update Apple id, I'm asked to sign in using my 
password, so I enter my password, I then get a message saying wrong password, 
and then I get a message saying I need to enter my Apple id and password, but I 
don't get an edit field to enter my Apple id just a field to enter my password. 
 Although, I did enter my Apple id in the only edit field, as well as my 
password, but I still get the same message saying wrong password.  This is 
crazy.  Any other suggestions?

Thank you all so much.

I'm really lost on this one.

Janet









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