Yes, tracking down what is actually causing the problem is like trying to be a 
super sleuth when you know you’ve scarcely got a clue...

> On 3 Feb 2019, at 16:52, Brian K. Lingard <[email protected]> wrote:
> 
> Dear Harry & List:
> 
> It is clues such as it works with onscreen keyboard but not from the Orbit 
> which help software authors/revisers, track down the source of the error.
> 
> Friend of mine would phone me occasionally to say the paper feeder on her 
> Diablo 630 HPRO5 printer died. I would ask what death sounds it made. She 
> would describe them. I would say sounds like motor turning, however, gears 
> not meshing. She would phone distributor who ran the repair depot including 
> my comment. Repairperson said her descriptions were usually spot on! He knew 
> which parts too bring.
> 
> One day she said printer was blowing circuit cards rapidly. She listed the 
> cards, I said about all I thought they had in common was power. She mentioned 
> my comment to the repairperson who pulled out his voltmeter, which registered 
> 24 bolts coning from a 12-volt supply! He said I was correct, her regulator 
> chip had died. The bugler blew Taps for the chip, which died in action, 
> replaced it with new regulator, and was the last she saw of her repairperson 
> in months.
> 
> Machinery often gives audible & other clues as to what is wrong with it. We 
> have to recognize the symptoms & advise the fixer of them.
> 
> If a sheet feeder makes sounds like paper jammed in gears, it probably is 
> jammed paper causing it to missfeed.
> 
> Brian K. Lingard VE3YI, Ab2JI, B.. A., C. T. M.
> 
> From: 'Harry Bell' via VIPhone [mailto:[email protected]] Sent: 
> January 31, 2019 3:16 AM
> To: [email protected]
> Subject: Re: Braille input problem in Mail app
> 
> Thanks, Brian!
> You are right: when the Orbit refuses to recognise the command for capitals 
> or numbers, I can reach over to use the on-screen keyboard on my iPhone XS, 
> which does suggest it is an Orbit firmware bug. 
> I will get Orbit onto it!
> Regards
> Harry
> 
>> On 31 Jan 2019, at 07:57, Brian K. Lingard <[email protected]> wrote:
>> 
>> 
>> Dear Harry & List:
>> 
>> Check with Apple Disability Support (877) 204-3039. Also with the makers of 
>> the Orbit. First thing to check is can you use the on-screen keyboard of 
>> your phone or IPad to enter a capital letter. If you can, it is an Orbit 
>> problem. Let the Orbit people know you tried the phone and it is working OK.
>> 
>> Bad firmware is bothersome.
>> /Brian K. Lingard
>> 
>> 
>> Brian K. Lingard VE3YI, Ab2JI, B. A., C. T. M.
>> 
>> From: 'Harry Bell' via VIPhone [mailto:[email protected]] Sent: 
>> January 29, 2019 1:06 PM
>> To: Abridged Recipients <[email protected]>
>> Subject: Braille input problem in Mail app
>> 
>> I can no longer type capital letters nor numbers in the Mail app when 
>> composing emails. I am running iOS 12.1.3 on iPhone XS and an Orbit Reader 
>> 20 which I recently updated to firmware version 01.01.57. Capital letters 
>> and numbers work fine in Notes, Pages, Contacts and Calendar but not in the 
>> Mail app nor in the Safari search bar. Because I updated both iOS and the 
>> Orbit firmware very recently, I have no idea where the fault lies. Does 
>> anyone have such problems or solutions?
>> Thanks
>> Harry
> 
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