This is a fabulous point, Yolanda. Wow! I never would have thought of that.
Yes, it is oh so important to use standard screen size settings when first testing out a feature. An excellent point, indeed. Mark -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Yolanda Thompson Sent: Friday, March 15, 2019 5:57 PM To: [email protected] Subject: Re: Issue with the Capital One Mobile app I have an iPhone 10S and I can see the branch atm button. Are you using zoom or a font enlargement that might be preventing it from showing on the screen? On 3/15/19, Cristobal Muñoz <[email protected]> wrote: > An update… So as I suspected, even with activating my debit card, no go. > Still no option to locate a nearby branch/ATM. > > After that Creditwise button at the bottom of the screen, it’s still > then the home and profile tabs. > > Anyway, thought I’d give a quick follow up. > > I’ll probably be reaching out to Capital One again over the weekend > outlining the same. > > > > > > From: Cristobal Muñoz <[email protected]> > Sent: Monday, March 11, 2019 9:44 AM > To: [email protected] > Subject: RE: Issue with the Capital One Mobile app > > > > I believe you, but again, I as well as others aren’t getting this on > our screens. > > After the Creditwise button swiping past it lands on the home and then > profile tab. > > I get the same behavior on my SE where I also downloaded the Capital > One app to make sure it wasn’t some funky thing with my XR. > > The only other thing I can think of is that since I barely opened the > account and have yet to receive the debit card, maybe once I activate > it then the branch/ATM locator option will pop up. I’m not holding my > breath though since again, others have also mentioned that they’re not > getting this locator tool on their screen either. The Capital One rep > didn’t make any mention that this had to be a requirement for that option to > appear either. > > Once I get and activate the card, I’ll follow up in case there was any > change. > > > > From: [email protected] <mailto:[email protected]> > <[email protected] <mailto:[email protected]> > On > Behalf Of [email protected] > <mailto:[email protected]> > Sent: Sunday, March 10, 2019 11:14 AM > To: [email protected] <mailto:[email protected]> > Subject: RE: Issue with the Capital One Mobile app > > > > Yes, I have the latest version. > > Launch Capitalone iPhone app. > > On the main account screen, a list of all accounts will appear. > Perform a 1 finger swipe across to the last account. Then, swipe 1 > finger to the right again. You hear credit wize button. Swipe one more > time, you hear branch/atm button. > > If you don’t hear these, delete and redownload the app. > > > > > > From: [email protected] <mailto:[email protected]> > <[email protected] <mailto:[email protected]> > On > Behalf Of Peter Logan > Sent: Sunday, March 10, 2019 5:32 AM > To: [email protected] <mailto:[email protected]> > Subject: Re: Issue with the Capital One Mobile app > > > > That does nothing… do you have the latest version? Maybe it is > something may have broken recently… > > Sent from my IPhome. > > > On Mar 9, 2019, at 9:25 PM, <[email protected] > <mailto:[email protected]> > <[email protected] > <mailto:[email protected]> > wrote: > > Do a 3 finger flick down. I have 6 accounts. Its past credit wize. > > > > From: [email protected] <mailto:[email protected]> > <[email protected] <mailto:[email protected]> > On > Behalf Of [email protected] <mailto:[email protected]> > Sent: Saturday, March 9, 2019 9:17 AM > To: [email protected] <mailto:[email protected]> > Subject: RE: Issue with the Capital One Mobile app > > > > Last button on my app is “credit wise” .. then it goes to the home tab > or profile tab .. > > > > I wonder if it has to do with the number of accounts, I have 4 with > them … > > > > From: [email protected] <mailto:[email protected]> > <[email protected] <mailto:[email protected]> > On > Behalf Of Sarai Bucciarelli > Sent: Saturday, March 09, 2019 9:58 AM > To: [email protected] <mailto:[email protected]> > Subject: RE: Issue with the Capital One Mobile app > > > > Its at the end of the acount list past credit wise. Its a button. > > > > Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli > <http://www.linkedin.com/in/SaraiDBucciarelli> > > > > From: [email protected] <mailto:[email protected]> > <[email protected] <mailto:[email protected]> > On > Behalf Of Cristobal Munoz > Sent: Saturday, March 9, 2019 8:29 AM > To: [email protected] <mailto:[email protected]> > Subject: Re: Issue with the Capital One Mobile app > > > > I don’t know about the other stuff. Honestly, other than this > particular issue that wasn’t one until I opened up a checking account, > overall, it’s been pretty accessible for me. I have been able to do > everything I wanted but for this one thing. > > > On Mar 9, 2019, at 5:30 AM, Tony <[email protected] > <mailto:[email protected]> > > wrote: > > I haven’t used the mobile app but have used their site for several years. > They have little interest in accessibility. I have contacted them > several times about problems but nothing happens. Some problems are > fixed in the next major release but new problems appear. > > > > At least it is better now than when I first started with them. I > still have to call to do a few things. > > > > Tony > > > > > > From: [email protected] <mailto:[email protected]> > [mailto:[email protected]] On Behalf Of Cristobal Muñoz > Sent: Friday, March 08, 2019 11:12 PM > To: [email protected] <mailto:[email protected]> > Subject: Issue with the Capital One Mobile app > > > > Hello list, > > So recently, I opened up a Capital One 360 checking account. I already > have a couple of credit cards with them and have used the iPhone app > with no VoiceOver issues. Reviewing purchases, making payments, etc. > > Even opening and setting up the checking account was super easy via > the phone. > > Anyway, After I got the account open, I poked around the app and for > the life of me, couldn’t find anywhere that had an option to locate an > ATM nearby. I live on the West Coast so the AllPoint ATM network was > going to be my only option for things like depositing cash or > withdraws. I was able to do this search via Safari, but thought it odd > that such a feature was nowhere to be found from within the app itself. > > I did a chat with Capital One this morning and outlined and explained > the above. The rep said that there is indeed a locate an ATM/branch > feature at the bottom of the screen. For me, it’s only my accounts, > followed by their creditwise product, an option to set a budge for > credit card spending, a faded out button to try the budget thing and > then the two tabs at the very bottom of the screen (Home and Profile). > > I uninstalled and reinstalled the app, turned off WIFI and tried to > see if it would show up while on data and no go. I even had my sighted > wife look at it and nope. It wasn’t some VoiceOver thing where VO > wasn’t seeing it. She didn’t see the ATM locator option either. > > So on we went through all these steps and while she said she’d let the > “tech team” know, she also wanted me to try resetting location > settings. Yeah. I didn’t feel like doing that at that time. > > I even later tried downloading the same app onto my iPhone SE that I > use for work and same deal, No ATM/branch locator anywhere. > > So after my long soliloquy, may I ask, is anyone else using the > Capital One mobile app for checking and do they in fact have this > ATM/branch locator option available to them? > > I find it odd that it’s not appearing on either my XR or SE. I’m > running the latest iOS and app update too. > > Any input would be appreciated. > > Thanks, > > Cristóbal > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn > - you can reach Cara at [email protected] > <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn > - you can reach Cara at [email protected] > <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn > - you can reach Cara at [email protected] > <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn > - you can reach Cara at [email protected] > <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn > - you can reach Cara at [email protected] > <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn > - you can reach Cara at [email protected] > <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn > - you can reach Cara at [email protected] > <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn > - you can reach Cara at [email protected] > <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
