Hi, Maybe somebody posted this, but I was away for 2 weeks and while I skimmed through the 1,100 messages I received during this time from the lists I am on, I did probably miss some threads. Anyways, while it is easy to reach Apple Accessibility or Microsoft Accessibility by phone via their toll free numbers, Google Accessibility so far could only be reached by email. Now it is possible to call Google Accessibility directly via the Be My Eyes app which is available for iOS and Android. Microsoft Accessibility support is also available this way and I often use Be My Eyes for this because I find that I get to speak to an agent quicker than when I call the toll free number for Microsoft Accessibility and of course I have the option to also show the agent my screen since this is a video call. Would be nice if Apple would also come aboard, when Be My Eyes first introduced this specialized help option I also emailed them and suggested they might want to contact Sonos to see if they would be interested in offering support for visually impaired customers this way, but obviously so far nothing has happened there. Here is the email I received from Be My Eyes:
A Warm Welcome to the Newest Specialized Help Partner: Google You can now get help managing your Google products by the tap of a button. We're pleased to announce that Google is the newest company onboard the Specialized Help platform! Specialized Help enables blind and low-vision users to connect directly with company representatives through a live video connection. Blind and low-vision users can now request assistance from the Google Disability Support team through the Be My Eyes app for questions about assistive tools and accessibility features within Google's products. Getting connected to the Google Disability Support team through Be My Eyes is easy. Start by accessing the Specialized Help menu from the Be My Eyes home screen and select Google from the list. From the Google profile, you can make a call directly to the Google Disability Support team. Making a Specialized Help call to Google works just like any other Be My Eyes call, except that you'll get connected to an official Google representative, who can help you with troubleshooting or other questions on accessibility features within Google's products or services effectively. Please note that the Google Specialized Help option should only be used for questions or issues concerning assistive tools or accessibility features within Google's products or services. You can make calls to Google through Be My Eyes Monday through Friday 8AM-5PM PT. Currently in English only, from Australia, Canada, Hong Kong, Ireland, India, Malaysia, Mexico, New Zealand, the Philippines, Singapore, South Africa, the United Kingdom, and the United States. If you have other requests for companies or institutions to become a part of Specialized Help, please send us an email at [email protected] and we'll do our best to include them on the platform. Best regards, Alexander Hauerslev Jensen, CCO at Be My Eyes -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
