Hello Robin and Shai, I don’t know if this has anything to do with any Settings in iTunes, but I cannot confirm your problems with ringtones. Yesterday I only tried it while my iPhone was connected, but tonight I reconnected it and went to the Tones treeview and I was still able to arrow down through the tones I copied yesterday and Jaws read them, I deleted one and after saying Yes to the prompt whether I wanted remove the item it was gone and the tritone played, I checked on my phone and it’s definitely gone.
Best regards, Sieghard From: [email protected] <[email protected]> On Behalf Of Robin Frost Sent: Thursday, March 28, 2019 12:39 AM To: [email protected] Subject: Re: inability to manage ringtones using iTunes Hi, I’m glad it works for you I wish it worked here. I’m getting the same exact experience as Shai and apparently others according to Google. Very strange indeed. Take good care. Robin (who wish things still worked here). From: Sieghard Weitzel Sent: Thursday, March 28, 2019 1:28 AM To: [email protected] Subject: RE: inability to manage ringtones using iTunes Hi Robin, I am not sure what is causing these problems for you, for me managing ringtones in this current version of iTunes works as always and Jaws reads the list of ringtones on the phone just fine. I can also delete ringtones simply by pressing the delete key. After I saw your message I decided its time to finally put some of my ringtones back on my new iPhone 8 which I hadn’t done yet. I opened iTunes and was presented with a message that there was an update to version 12.9.4, but I at first declined the update to see how it worked in the previous version, I forgot now which version that was. In any case, I was able to copy ringtones to the clipboard, go into the iPhone section, go to Tones in the sidebar treeview and tab a few times into the treeview where any tones are listed. At first nothing showed because I had never put any ringtones on this phone yet. After pressing Control + V I heard the tritone iTunes makes when it’s done syncing or has completed another task and Jaws read the tone I had just copied to the phone. I repeated this with a bunch of other tones, some I copied individually and some I copied in groups of 4 or 5 at a time and it all worked fine and I could arrow down the treeview and Jaws read everything. I copied also a tone I didn’t want and pressing delete brought up a prompt asking me if I wanted to delete it. I then updated iTunes to the version you have, 12.9.4, and I was still able to browse through the treeview with Jaws reading the tones and their length, I could press enter or space on any of them to play them and also add more and delete them. Regards, Sieghard From: [email protected] <[email protected]> On Behalf Of Robin Frost Sent: Wednesday, March 27, 2019 10:13 AM To: [email protected] Subject: inability to manage ringtones using iTunes Hi, I was just wondering if anyone else had encountered this issue or could duplicate it. I’ve recently discovered that managing ringtones using iTunes on the windows side is a broken mess. I’m using the latest version of iTunes version 12.9.4.102 under Windows 10. And no matter the screen reader in use JFW version 2019, NVDA 2019 or Narrator the view of tones will appear as though it’s empty even if you have tones on your phone. If you copy something to it and the screen readers feel like cooperating it might populate and then speak but that’s iffy. But more importantly you can’t delete a tone from your device or iTunes library. If you hit delete on it nothing happens. If you right click and hit delete in the resulting menu nothing happens. So now you can maybe if you’re lucky add a tone to your device but you simply cannot delete a tone. I can’t verify if this issue is present when screen readers aren’t in the mix but it’s definitely the case when they’re in use. If anyone has encountered this and found a fix I’d love to hear. If it can be duplicated and you’d like to join me in reporting it to Apple Accessibility it’d be greatly appreciated as sometimes greater numbers help when advocating or reporting accessibility issues. Thanks in advance. Robin -- The following information is important for all members of the V iPhone list. 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