Hello Max,

Generally speaking, I think you get a better result when you restore a device 
from the computer backup.

Again, this is just my opinion but I can tell you that, while I have certainly 
restored devices from an iCloud backup, to get a truly fresh copy of the OS on 
the phone, restoring from a computer would be the way to go.

Were I you, I would probably perform a clean install on the iPhone, first, 
setting it up as a new device.  This insures that you remove any disk 
fragmentation and/or corrupted file / file tables.

Next, I would use the restore feature, from the computer, to quickly install 
app and/or app settings.

I strongly recommend that you make both an iCloud backup and a computer backup 
before you refresh the phone.

Again, this is just my opinion.

Don't be afraid to use Google in order to assist you in this process.

Mark




-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Agent086b
Sent: Saturday, January 18, 2020 1:08 PM
To: viphone
Subject: Resetting an iPhone 7+

Hi all, 
I sent the below message recently but due to some problem I was not receiving 
messages. Mark has fixed this now.
Hi all,
my wife’s 7+ is not behaving correctly. We have the phone set to lock after 3 
minutes. However often it will not lock at all. If my wife doesn’t notice it is 
not locked it will run down the battery.
I would like to reset the phone and do a restore. Should I restore from iCloud 
or an iTunes backup from my Mac?
Thanks as always for any advice.
Max.

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