I’m not sure about the problem detailed by Marie. For me, I got 2 separate email receipts for the same ride. I have only been using Uber for a few months & have always only gotten one email receipt per trip. My trip history did show only one trip. I didn’t think the sum of my trips totaled the amount on a gift card I had for Uber. I could find no way to see what had been charged to the gift card for sure. I’m assuming the duplicate receipt was some sort of error & not a duplicate charge. I would just feel better if I could have someone from Uber verify that for me. When I finally found the dispute charges screen & filled it in including a comment, I could not get the submit button to work; it remained dimmed. I’ve tried several times with the same result. I plan to find someone who is a frequent Uber user & see if they can figure it out.
Sherry Wells From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Sieghard Weitzel Sent: Wednesday, February 12, 2020 4:26 PM To: viphone@googlegroups.com Subject: RE: Using the Uber App to Dispute A Charge I am curious how this happens when the price for your ride is displayed before you book it and I can’t see how it can double. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Marie Sent: Wednesday, February 12, 2020 9:33 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Using the Uber App to Dispute A Charge Well I finally stumbled onto the path to stating my issue within the app. But to tell the truth, I had to jump through so many hoops, I am not exactly sure how I ever reached the right place. What I remember is that you first go to the section which is to dispute your fare. Somewhere you will find an option saying”I have a different issue” and eventually you will find a text field to type in the problem. Once you have submitted that, the rest of the process is done via email and quite simple. Unfortunately they upheld the outrageous fare I was charged, but did agree to refund 1/4 of the total. Better than nothing but I have never had any such thing happen with Lyft and I will use up my credits with Uber and not ever use their services unless there is some sort of emergency reason. charging $33.52 for a ride I have never paid more than $16 at the busiest times is practically criminal and I am still furious with them. Marie From: Terri Hedgpeth Sent: Tuesday, February 11, 2020 5:39 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Using the Uber App to Dispute A Charge Hey guys, Do you know the best way they say to get to a company is your social media. So go onto Uber’s Facebook page and blast them about shooting blind people On Tue, Feb 11, 2020 at 3:35 PM <sherrywells1...@gmail.com <mailto:sherrywells1...@gmail.com> > wrote: Hello all, I tried to use the Uber app to dispute a charge with no luck. I’m hoping someone can help. I had a $50 gift card so my charges were going there. My first question is is there any way to see the charges against the card? I can find my ride history & it only shows one ride today. Yet I received 2 separate receipts via email for this one ride. My credit card is showing a partial charge so that means the gift card has maxed out. Per my calculations this should not be so. I found the dispute charge section by going to the help menu. I filled in my name, date for ride #1 then date for ride #2. I left ride #3 blank. I filled in the comment. After doing all this the submit button remained dimmed so I could not submit. I looked all over the page to find what I could have missed but found nothing. Any ideas? This is why being able to call & talk to a person would be helpful. Thanks, Sherry Wells -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/011901d5e12b%2484587290%248d0957b0%24%40gmail.com <https://groups.google.com/d/msgid/viphone/011901d5e12b%2484587290%248d0957b0%24%40gmail.com?utm_medium=email&utm_source=footer> . -- Best, Terri Hedgpeth, Ed.D. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . 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