Re: My Verizon App and Degradation of #Accessibility is it just me?

[Robin Frost]

I disagree until recently I found it to be quite usable with #VoiceOver and actually the my bill area is one facet of the app which still works rather well.

Take good care.

Robin

On 4/18/2020 1:16 AM, Dennis Long wrote:

There app isn’t that accessible.

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Mary Jo Partyka
Sent: Friday, April 17, 2020 8:48 PM
To: 'Karen Delzer' via VIPhone <viphone@googlegroups.com>
Subject: Re: My Verizon App and Degradation of #Accessibility is it just me?

 

Hi, Robin,

 

I started using the myverizon app to pay my bill and at first it seemed easy but then it got trickier.  I finally decided to do auto pay so I didn’t have to go on the site every month.  It is frustrating that when these sites change, the webmasters don’t  realize that it is harder for blind people to figure out what to do.   It would be easier if they had a mobile app like Bank of America which I use. 

On Apr 17, 2020, at 8:40 PM, Robin Frost <robin...@outlook.com> wrote:

 

Hi,

I hope this finds all safe and well and having all you need in terms of food and supplies and the means to get them if you need.

Today I'm writing to ask if any other list members are customers of Verizon Wireless in the USA and make use of their My Verizon app for account management purposes.

Just as the great shut down of the world began they rolled out an update to their app and immediately I noticed two areas where accessibility seemed to take a hit. Namely the manage plans and devices area and the settings area. Interestingly a friend of mine says in her app managing plans and devices still appear as separate sections. By me they are combined and when one enters that screen VoiceOver is reading very little virtually nothing when swiping left to right and a tiny bit more when exploring the screen by touch but not swiping. My experience is similar in settings.

Can anyone else reproduce this and if so would you join me in reporting this degradation of accessibility to Verizon through the feedback section of the app which is still accessible and through @VZWSupport on Twitter? I have reported it via both channels but have little hope at this point for a resolution as those who are manning their twitter don't seem to have much knowledge of Accessibility issues and the feedback via the app has gotten no response.

I'll be curious if others have differing experiences than I am having as for now doing things like paying off devices or upgrading them doesn't seem to be manageable via the app at all as far as I'm concerned.

Thanks in advance.

Take good care.

Robin

 

 

--
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/DM6PR12MB3403EA0AF37B14CAC8407263CBD60%40DM6PR12MB3403.namprd12.prod.outlook.com.

 

--
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/736F3FDA-5965-4FEA-9799-2899A1CF8877%40gmail.com.

--
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/001101d61540%248fc1eeb0%24af45cc10%24%40gmail.com.

--
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/DM6PR12MB3403122631EF1638A736E39CCBD60%40DM6PR12MB3403.namprd12.prod.outlook.com.