Hi Amy,

This is puzzling. You may have already tried this, but with your husband 
standing by have you turned the phone off and back on? I was going to suggest 
turning off Voiceover and then back on, but you have already done that.

The other thing to try might be to change the typing style to "touch typing." 
It isn't a perfect solution, but it might give another clue if you do have to 
call Apple accessibility.

Good luck!

Debby

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Richard Turner
Sent: Wednesday, April 22, 2020 8:48 AM
To: [email protected]
Subject: Re: Iphone typing problem

I'd recommend calling Apple Accessibility and ask them to do a screen share 
with you so they can observe what's happening on your phone.
In the last week, I have had two very different and very strange problems on 
two phones. My work 8 plus and the SE.
Ultimately, both were solved by resetting all settings after confirming with 
Apple Accessibility that nothing else worked.
I won't bore you with the details, just know that if you reset all settings, 
you will not lose any data, but you will have to go and change back all the 
settings you have customized like on the rotor, keyboard settings, Siri, and on 
and on.
But, as big of a pain as that is, both phones are working fine now.




Richard


> On Apr 22, 2020, at 5:10 AM, Amy Johnson <[email protected]> wrote:
> 
> Voice control is not even set up on my phone.  Voiceover does talk and
> acts correctly when double tapping on apps and things.   Just typing
> it enters an extra character.
> 
>> On 4/22/20, 'Harry Bell' via VIPhone <[email protected]> wrote:
>> Try using your EarPods while inserting the passcode: if that works, 
>> it could be you have turned on voice control by accident and turning 
>> that feature off in accessibility settings would sort that out.
>> Regards
>> Harry
>> 
>>>> On 22 Apr 2020, at 11:55, Amy Johnson <[email protected]> wrote:
>>> 
>>> Hi all,
>>> This morning I turned my Iphone se on and could not type in my pin.
>>> Every time I tried it would enter an extra number.  I had my phone 
>>> set to double tap to enter on items.  I had my husband enter the pin 
>>> with voice over off and I turned it back on and still can not type 
>>> correctly without extra numbers being entered.  Wondering if anyone 
>>> knows how I can fix this problem?  I have the newest software on my 
>>> Iphone se.
>>> Thanks,
>>> Amy
>>> 
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