Hi Janet,

I may be mistaken, but I believe it would be your provider that would have to 
unlock the old phone. She may also have to get a new sim card.

Jenn

Jenn and Kumi
TO THE WORLD YOU ARE SOMEONE BUT TO SOMEONE YOU ARE THE WORLD!

> On May 2, 2020, at 12:03 PM, Janet Bell <[email protected]> wrote:
> 
> 
> I hope some kind soul can help me with this problem.  I had an iPhone 7 and I 
> decided to upgrade it.  so I transferred all my data to the new phone and 
> then put my cim in it and it works fine.  I have given the old phone to a 
> friend who transfered her data to it which went fine but when she put her sim 
> in it it told her that she needed a number to unlock the phone.  my problem 
> is I don’t know who has to get the number to unlock her phone me or her 
> providers.  hope that makes sense to someone.  Janet
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