Hello Anna,
Thanks for your reply, I hope I find you well in these anxious times. The Apex is the only device that he has attempted to pair with his new iPhone SE2020. The iPhone says to check the Apex is ready and the correct pairing code is used. We are using four 0’s and double-tapping the pair button at top left of the iPhone’s display. Any further suggestions most welcome. Malcolm From: [email protected] <[email protected]> On Behalf Of Anna Dresner Sent: 05 May 2020 23:14 To: VIPhone Mailing List <[email protected]> Subject: Re: Braille device question. Hi Malcolm, Have you tried restarting both devices? Also, if they have ever installed other braille displays, try forgetting them from VoiceOver/Braille Settings, as the iPhone often has trouble connecting with one display if it's also connected to others. Resetting the phone may also help. Best, Anna On May 5, 2020, at 11:39 AM, Malcolm Parfitt <[email protected] <mailto:[email protected]> > wrote: Hello, Firstly I have never used a Braille display with an iPhone but I am trying to help a friend to do so. I’m not sure whether he has tried to pair the display via the usual Bluetooth route rather than via Voiceover there are no entries for the device on the iPhone. When we try to pair via Voiceover and Braille Apex is shown as expected and entering the code we are presented with a message that Pairing was unsuccessful make sure Apex is ready. I read the following from Applevis. If you run out of time when typing the code, just try again. After three attempts, you will not be able to keep trying. To fix this, return to settings, general, and this time select Bluetooth. From there, select the Apex, then double tap the "forget this device" button. This should let you try three more times to pair, as instructed above. If the Apex does not appear when you scan for braille displays, check that your Apex's name is set properly (described above), make sure that Bluetooth is enabled on both devices, make sure that the Apex is in terminal mode, and make sure that you had not already tried several unsuccessful pairing attempts (you must forget the Apex, as described in the previous list item, if this is the case). Also, you must not have used the Apex's connectivity menu to try to pair or activate anything on the iTouch. If you have done this, you must remove pairing and deactivate all services from the Apex's Bluetooth menu, as described in the Apex manual. Unfortunately I don’t have access to the manual or the device so don’t know how to remove pairing and deactivate all services from the Apex's Bluetooth menu. Any help welcome. -- The following information is important for all members of the V iPhone list. 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